CHRIS MADDEN
Frisco,TX
Summary
Senior leader with a proven track record of planning, implementing, and executing a wide range of initiatives that align with a variety of strategic goals and objectives. Utilizing exceptional organizational, analytical, and communication skills to accomplish these tasks.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Sr. Director of Operations
Diesel Displays + Interiors
03.2021 - Current
- Collaborate with company ownership and department leaders to establish, track and analyze Key Performance Indicators
- Consult with company ownership in ways to improve processes, systems and company structure
- Manage Facilities department in the maintenance and janitorial services needed for the upkeep of the building
- Manage the Installation department to ensure all installations are completed on time and within budget
- Act as company liaison with the City of Farmers Branch including attending City Council meetings and assisting with city branding initiative for eastern side of city
- Researched, analyzed, and implemented a new Enterprise Resource Planning (ERP) system to better track company KPI's, profitability and efficiency
- Directed the build out of 135,000 sq./ft
- Facility including the negotiation, preparation, and coordination of contracts for the planning, design, engineering, and construction of the facility
- Worked with the City of Farmers Branch to ensure all city ordinances and regulations were followed during the build out
- Managed the relocation of offices and production to new facility.
Mgr. of Marketing & Technology
NFM Inc.- Grandscape
06.2017 - 02.2021
- Developed and managed team of 7 in Marketing, Guest Services, Events and Technology operations within $1.5 billion multi-use development
- Researched and analyzed comparable developments nationwide to determine best practices for marketing, events, operations, guest services and amenities
- Planned and managed the design and implementation of $25 million in electronic amenities
- Developed processes and reporting structure for $20 million budget
- Collaborated with the Director of Operations and other stakeholders in developing center wide policies and procedures
- Collaborated with existing support departments within NFM to developed and integrate all new Marketing and Technology processes
- Managed the relationship between Grandscape and The Colony Chamber of Commerce including serving on the Chamber Board of Directors for over 2 years
- Partnered with The Colony City Manager's office in the planning of large-scale events.
Sr. Mgr. of Marketing
Signet Jewelers
01.2007 - 01.2017
- Generated incremental $500,000 annually by improving mobile site effectiveness by 45%
- Reduced internal workload by 75%, saving 20% in print costs and approximately $300,000 in total costs while improving turnaround time and quality of product
- Redesigned internal systems and processes to achieve Six Sigma Black Belt
- Achieved multi-year, double-digit comp growth and highest national brand awareness ratings
- Developed and oversaw marketing, visual, and .com budget for six brands totaling +$100M
- Designed Mother's Day omnichannel campaign generating incremental 8% year-over-year growth.
Marketing Manager
Zale Corp.
01.2004 - 01.2007
- Spearheaded creative direction and strategy for two brands
- Supervised 30 new store opening events and local collateral.
Marketing Project Manager
Zale Corp.
01.2000 - 01.2004
- Developed creative direction and strategy for two brands
- Oversaw creation of all print vehicles for Mappins Jewelers
- Created all marketing communications for internal and store-based teams
- Supervised budget for two brands.
Education
B.A. in Business -
Baylor University
05.1995
Skills
- Project Management
- Change Management
- Process Improvement
- Six Sigma
- Analytics
- Budgeting
- ERP Systems
- Problem-Solving
Certification
- Six Sigma- Black Belt, 2014
- ICSC- Marketing II, 2018
Timeline
Sr. Director of Operations
Diesel Displays + Interiors
03.2021 - Current
Mgr. of Marketing & Technology
NFM Inc.- Grandscape
06.2017 - 02.2021
Sr. Mgr. of Marketing
Signet Jewelers
01.2007 - 01.2017
Marketing Manager
Zale Corp.
01.2004 - 01.2007
Marketing Project Manager
Zale Corp.
01.2000 - 01.2004
B.A. in Business -
Baylor University
- Six Sigma- Black Belt, 2014
- ICSC- Marketing II, 2018
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