Summary
Overview
Work History
Education
Timeline
Generic

Chris Schultz-Mahana

Spokane Valley,WA

Summary

Dynamic Sales and Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels with over 30 years of experience. Collaborative and strategic team leader with robust background in customer relationship management. Skilled at dealing with sensitive situations resulting in positive outcomes. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies.

Overview

28
28
years of professional experience

Work History

Business Consultant

Fiserv
04.2023 - Current
  • Increased client satisfaction by implementing tailored solutions for their unique business needs.
  • Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
  • Collaborated with cross-functional teams to ensure seamless execution of complex relationships while meeting all stakeholders expectations.
  • Mentored financial partners, fostering professional development and sharing industry expertise.

Enterprise Account Manager

Fiserv
07.2020 - 04.2023
  • Enhanced client relationships by actively engaging with key stakeholders and addressing their concerns.
  • Increased revenue growth by identifying new opportunities within enterprise accounts and developing strategic partnerships.
  • Collaborated with cross-functional teams to develop customized solutions for clients, ensuring seamless integration of products and services.
  • Managed complex projects effectively, coordinating resources and timelines to meet client expectations.
  • Developed a deep understanding of client needs, enabling the creation of tailored solutions that delivered value and met business objectives.
  • Facilitated regular meetings with clients to review progress, address concerns, and discuss future opportunities.

Sales Support Associate

Bank Of America Merchant Services
08.2019 - 07.2020
  • Accurate and timely input of merchant applications and coordination through boarding process to include audit, credit and deployment of equipment.
  • Assist sales associates in providing comprehensive payment solutions to businesses within National Partner Sales portfolio and completing system input required to set up location.
  • Adhere to strict quality and time-sensitive metrics to ensure contractual standards are met during on boarding process.
  • Display flexibility and ability to adapt to policy changes and database re-organization.
  • Work with diligence to regularly meet or exceed special targets, offering support to other teammates and taking on additional projects.

Regional Sales Coordinator

Bank Of America Merchant Services
04.2011 - 08.2019
  • Coordinated requests and activities from birth to completion within various departments supporting a region of sales associates and their manager.
  • Enforced and optimized compliance with internal policies to minimize losses both financial and reputational.
  • Provided training, coaching and feedback to sales department on team calls and with individuals directly to mitigate errors and improve cycle times.
  • Generated reports daily to distribute showing productivity, errors, and life cycles of deals being brought onboard.

Account Manager / Key Account Specialist

Bank Of America Merchant Services
09.2008 - 04.2011
  • Managed book of business of 5 million and under - West Coast Regional Team lead providing support to team members on escalated issues to avoid attrition within a portfolio.
  • Exceeded goals through effective negotiation of rates and fees, equipment pricing and terms, as well as contract lengths.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Boosted profitability numbers with proactive account servicing, account set ups, equipment ordering, additional card types and services and diligent relationship-building.
  • Prepared requests for proposals to be presented in obtaining new books of business or keeping current contracts during negotiations with competitors.

Customer Service, Banking Center

Bank Of America Merchant Services
07.2000 - 09.2008
  • Assisted merchants in high volume phone center environment by answering questions on statements, funding, charge backs and daily activities to include equipment trouble shooting and balancing.
  • Educated customers on upcoming initiatives for compliance and best practices for loss prevention.
  • Listened to customer needs and desires to identify and recommend optimal products and additional services.
  • Call center point of escalation supporting newer associates.

Assistant Manager / Main Vault

Horizon Credit Union
01.1996 - 07.2000
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
  • Assisted in training new tellers for seamless integration into the team, boosting overall productivity.

Education

Spokane Community College
Spokane, WA

Timeline

Business Consultant

Fiserv
04.2023 - Current

Enterprise Account Manager

Fiserv
07.2020 - 04.2023

Sales Support Associate

Bank Of America Merchant Services
08.2019 - 07.2020

Regional Sales Coordinator

Bank Of America Merchant Services
04.2011 - 08.2019

Account Manager / Key Account Specialist

Bank Of America Merchant Services
09.2008 - 04.2011

Customer Service, Banking Center

Bank Of America Merchant Services
07.2000 - 09.2008

Assistant Manager / Main Vault

Horizon Credit Union
01.1996 - 07.2000

Spokane Community College

Similar Profiles

CREATE PROFILE
Chris Schultz-Mahana