Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chris Maldonado Diaz

New York,NY

Summary

Seasoned hospitality professional with extensive experience at IHG Hotels & Resorts, adept in strategic planning and oral communication. Excelled in enhancing guest satisfaction through efficient problem-solving and team collaboration. Skilled in deep cleaning and safe chemical handling, significantly contributing to maintaining high sanitation standards. Demonstrated leadership by training new staff, optimizing operational efficiency.

Overview

4
4
years of professional experience

Work History

Hotel Housekeeper

Mevram LLC
NY NY, NY
07.2022 - Current
  • Assisted with laundry duties such as washing towels and sheets.
  • Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
  • Operated vacuum cleaners and shampooers to clean rugs, upholstered furniture and draperies.
  • Sanitized high-touch areas regularly to prevent the spread of infectious diseases.
  • Replenished room supplies such as toiletries, linens, and minibar items, ensuring guest satisfaction.
  • Guided and trained new housekeeping staff on cleaning protocols and hotel standards.
  • Responded to guest requests and complaints promptly, ensuring a positive stay and experience.
  • Responded promptly to guests' requests for extra supplies or other items.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Utilized eco-friendly cleaning agents and methods to support hotel's sustainability efforts.

Bell Attendant

IHG Hotels & Resorts
NY, NY, NY
02.2024 - 07.2024
  • Utilized portable equipment to take luggage from guests and transport bags to hotel rooms.
  • Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
  • Assisted guests with luggage storage and retrieval.
  • Reported room or property issues to maintenance staff for repairs.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Organized special requests from guests such as wake-up calls or extra pillows and linens.
  • Delivered packages, messages and other items to guest rooms.
  • Assisted with room moves when necessary due to overbooking situations.
  • Responded to guest complaints in a courteous manner while resolving issues quickly and effectively.

Hotel Front Desk Clerk

Hampton Inn By Hilton
NYNY, NY
12.2023 - 05.2024
  • Verified accuracy of billing invoices prior to submitting them for payment processing.
  • Ensured that all safety protocols were followed at the front desk area.
  • Resolved customer complaints in a timely manner while following company policies and procedures.

Hotel Front Desk Clerk

IHG Hotels & Resorts
NYNY, NY
02.2021 - 06.2022
  • Arranged tours, taxis or restaurant reservations for customers.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
  • Ensured that all guest requests were met promptly, courteously and efficiently.
  • Computed bills, collected payments and made change for guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Assisted in training new front desk clerks on proper procedures and protocols.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked effectively in team environments to make the workplace more productive.

Education

Associate of Arts - Nursing

BMCC
New York, NY

High School Diploma -

Hudson High School of Learning Technology
New York, NY

Skills

  • Deep cleaning
  • Waste disposal methods
  • Safe chemical handling
  • Suitcase storage
  • Luggage deliveries
  • Tour guiding
  • Team player mentality
  • Heavy lifting
  • Bookkeeping
  • Strategic planning
  • Oral and writing communication
  • Package and mail receipt

Languages

English
Professional
Spanish
Professional

Timeline

Bell Attendant

IHG Hotels & Resorts
02.2024 - 07.2024

Hotel Front Desk Clerk

Hampton Inn By Hilton
12.2023 - 05.2024

Hotel Housekeeper

Mevram LLC
07.2022 - Current

Hotel Front Desk Clerk

IHG Hotels & Resorts
02.2021 - 06.2022

Associate of Arts - Nursing

BMCC

High School Diploma -

Hudson High School of Learning Technology

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Chris Maldonado Diaz