Chris Malfer
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
20
20
years of professional experience
Work History
Sales Manager
Bisco Industries Inc.
02.2019 - Current
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Service Advisor
Maudlin International
09.2017 - 02.2019
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Advisor
West Michigan International
05.2016 - 09.2017
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Operations Manager
Downs Custom Performance Automotive
03.2014 - 05.2016
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Facilities Maintenance Mechanic
Metro Health Hospital
04.2013 - 03.2014
- Improved facility efficiency by performing routine maintenance checks and addressing issues promptly.
- Reduced downtime for equipment by implementing a preventive maintenance schedule.
- Streamlined repair processes by maintaining an organized inventory of tools and spare parts.
- Maintained detailed records of all work performed, ensuring accurate tracking of tasks and costs associated with each project.
- Performed preventive maintenance and repairs on various types of equipment.
Fleet Mgr, Electrician, MRO Buyer, Facilities Maint
Amphenol Borisch Technologies
08.2004 - 08.2012
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Improved facility efficiency by performing routine maintenance checks and addressing issues promptly.
- Reduced downtime for equipment by implementing a preventive maintenance schedule.
- Increased supplier efficiency by negotiating contracts and maintaining strong relationships with vendors.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Fabricated custom and replacement parts according to specifications, using hand tools.
- Studied building schematics to determine location of wiring and equipment.
- Installed 120/208 volt systems and 347/600 volt systems.
- Tested electrical systems functionality and continuity of circuits using devices such as ohmmeters, voltmeters and oscilloscopes.
- Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
- Followed state and local building regulations based on National Electrical Code.
Education
No Degree - Electrical, Mechanical Design
Grand Rapids Community College
Grand Rapids, MISkills
- Staff Management
- Sales team training
- National account management
- Territory sales management
- Customer Service
- Contract Management
- Relationship Building
- Rapport and relationship building
- Product Knowledge
- Sales operations
- Key Account Management
- Goals and performance
Timeline
Sales Manager
Bisco Industries Inc.
02.2019 - Current
Service Advisor
Maudlin International
09.2017 - 02.2019
Service Advisor
West Michigan International
05.2016 - 09.2017
Operations Manager
Downs Custom Performance Automotive
03.2014 - 05.2016
Facilities Maintenance Mechanic
Metro Health Hospital
04.2013 - 03.2014
Fleet Mgr, Electrician, MRO Buyer, Facilities Maint
Amphenol Borisch Technologies
08.2004 - 08.2012
No Degree - Electrical, Mechanical Design
Grand Rapids Community College
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