High Level CRM
Open To Work
Chris Malone
Springville
Work Preference
Summary
Dynamic Customer Success Manager with a proven track record at D2design, excelling in customer retention and relationship building. Skilled in CRM software and strategic planning, I enhance client satisfaction through tailored solutions and proactive engagement, driving growth and loyalty while optimizing service delivery. Passionate about mentoring teams to achieve exceptional results.
Overview
26
26
years of professional experience
Work History
Customer Success Manager
D2design
06.2019 - Current
- Managed customer onboarding processes to ensure seamless integration and satisfaction.
- Developed and implemented strategies to enhance customer engagement and retention.
- Acted as primary point of contact for client inquiries, delivering timely solutions.
- Conducted regular account reviews to assess customer needs and identify growth opportunities.
- Analyzed customer feedback to refine service offerings and improve overall experience.
- Led initiatives to streamline workflows, enhancing team efficiency and productivity.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Created customer support strategies to increase customer retention.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
Assistant Manager
LifeWay Christian Stores
02.2000 - 06.2019
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on customer service best practices and product knowledge.
- Collaborated with management to develop strategies for inventory control and merchandising.
- Analyzed sales data to identify trends, improving stock levels and product placement.
- Implemented training programs that enhanced employee performance and customer satisfaction scores.
- Led initiatives for community engagement, promoting store events and partnerships with local organizations.
- Fostered a positive team environment, encouraging collaboration and open communication among staff members.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
No Degree - Expository Preaching
New Orleans Baptist Theological Seminary
New Orleans, LA12-2027
Bachelor of Arts - Ministry Leadership
Southeastern Bible College
Birmingham, AL05-2013
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- CRM software
- Strategic planning
- Account management
- Customer relations
- Customer needs assessment
- Client service optimization
- Training and mentoring
- Customer service
- Staff mentoring & leadership
- Training programs
- Sales proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
NetHunt CRM
Timeline
Customer Success Manager
D2design
06.2019 - Current
Assistant Manager
LifeWay Christian Stores
02.2000 - 06.2019
No Degree - Expository Preaching
New Orleans Baptist Theological Seminary
Bachelor of Arts - Ministry Leadership
Southeastern Bible College