Chris Marietta

• Delivered mail and packages efficiently to designated routes, ensuring timely service.
• Maintained accurate records of deliveries, pickups, and customer interactions.
• Provided exceptional customer service by addressing inquiries and resolving issues.
• Complied with safety protocols while navigating diverse weather conditions and terrains.

• Led team in achieving operational goals through effective workflow management.
• Developed training programs to enhance staff performance and adherence to safety protocols.
• Streamlined processes to improve efficiency and reduce downtime in daily operations.
• Mentored junior supervisors, fostering a culture of continuous improvement and teamwork.

Working as a route examination coordinator, my responsibilities included managing Postal managers during the route examination process, scheduling the respective managers to examine the tasked routes in each office we conducted route inspections/examinations.

The goals of USPS route examinations were to adjust the designated route before automation was initiated among the respective routes in the offices we examined, ensuring that each regular route consisted of as nearly an 8-hour workday as possible for the assigned letter carrier.

Adjustments aimed to reduce manual sorting time spent in the office (known as "casing"mail) in anticipation or in lieu of automation systems like Delivery Point Sequencing (DPS), which sort mail automatically into the order of delivery.

• Conducted thorough examinations to ensure compliance with regulatory standards and internal policies.
• Analyzed complex data sets to identify trends and discrepancies, enhancing reporting accuracy.
• Collaborated with cross-functional teams to streamline examination processes, improving operational efficiency.
• Developed training materials and led workshops for new examiners, fostering skill development and knowledge sharing.
• Focused on manuel route analysis, detailed mail count verification (Physical Count of Mail), observing carrier work methods on the street, ensuring proper mail casing /loading, and verifying to service standards, all to optimized routes for efficiency before machines handled sorting, essentially a manual , people intensive job of timing and observation.
• Customer Service Monitoring: Assessed carrier interactions with public, including delivering/collecting accountable mail and providing information.
• Addressing Deficiencies: Identified issues like mail volume discrepancies, inefficient routes, or non-compliance and worked to correct them manually.
• Essentially, they were the human element ensuring the system worked before machines did the sorting focusing on the physical labor and time management of the delivery process itself.