Chris Martin

Branch Manager

Cpi Technologies

Joplin, MO

01.2000 - 09.2023

Former Branch Manager at the Joplin, MO office
Managed and sustained key accounts in the Joplin Metro area including local schools, city government, casino, and hospitals.
This position has given me a wonderful opportunity to meet and develop great relationships with many of the larger businesses in the Joplin area
Created reports summarizing operational performance metrics for senior management review.
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Supported outside sales force in servicing and obtaining new business.
Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Analyzed data to identify trends related to products, services, customers and markets served by the branch.
Ensured compliance with established policies, procedures and regulations governing banking operations.
Managed and inspired team members to perform to full potential, driving branch profitability.
Organized professional development programs for employees at all levels of the organization.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Resolved escalated customer complaints in a timely manner.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Increased efficiency and drove branch revenue by optimizing daily operations.
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Conducted regular performance reviews for all employees in the branch.
Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Analyzed actual financial results to budget, preparing variance reporting to functional groups.
Analyzed competitors and market trends to facilitate business growth.
Developed or analyzed information to assess current or future financial status of firms.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Managed staff scheduling, hiring and training processes.
Monitored financial performance of the branch on a monthly basis.
Grew business banking relationships through proactive outreach.
Assisted other branches when needed during peak periods or special projects.
Established strong working relationships with external partners such as vendors and suppliers.
Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
Designed sales and service strategies to improve revenue and retention.
Developed strategies to increase customer satisfaction and loyalty.
Participated in community events to promote brand awareness.
Created and updated financial reports on frequent basis to present information to leadership teams.
Performed regular audits of financial records in order to ensure accuracy.
Identified opportunities for process improvement initiatives within the branch.
Planned work schedules to maintain adequate staffing levels.
Established and built customer relationships through targeted outreach and initiatives.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Disciplined employees to encourage compliance with company policies and procedures.
Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
Provided feedback on employee performance evaluations conducted by supervisors.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Assisted with customer requests and answered questions to improve satisfaction.
Operated equipment and machinery according to safety guidelines.
Worked effectively in team environments to make the workplace more productive.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Conducted testing of software and systems to ensure quality and reliability.
Completed day-to-day duties accurately and efficiently.

Store Manager

Arvey Paper & Office Products

Jonesboro, AR

04.1997 - 10.1999

Daily Store Operations Including all Personnel, Inventory, Merchandising, Sales, as well as Profit and Loss
When I joined Arvey, I directed a merchandising team to Set-up, Train, and Open Five new Arvey stores in the United States
Annual sales in our store were $1.8 million per year

Store Manager

Office Max

Topeka, KS

01.1997 - 04.1997

Daily Store Operations Including all Personnel, Inventory, Sales, Merchandising, as well as Profit and Loss
While at Office Max I completed the certified training for Tech Max, Furniture Max, and Copy Max in the corporate office in Shaker Heights, OH

Store Manager

Office 1 Superstore

Joplin, MO

10.1993 - 12.1996

Daily Store Operations, Including all Personnel, Inventory, Merchandising, Sales, as well as Profit and Loss
I started out at Office 1 Superstore as a computer Sales Associate; I was offered a Management Position very quickly with the company, and an offer to move to Jonesboro, AR
I was an assistant manager for two years in various locations, and in 1995 promoted to Store Manager
Every location that I managed made significant profits
Annual Sales of $3.5 million or more

Summary

Overview

Work History

Branch Manager

Store Manager

Store Manager

Store Manager

Education

Marketing and Management

High School -

Skills

Hobbies and Interests

Timeline

Branch Manager

Store Manager

Store Manager

Store Manager

Marketing and Management

High School -

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