Summary
Overview
Work History
Education
Skills
Timeline
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Chris Matthew

Customer Service, Quality Control, Sales Rep
Lumberton,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Marine Corp

Goverment
08.1996 - 08.2003

Communications operator for S.T.A. platoon ( Surveillance and Target Acquisition group). Field intel gathering.

Plan field intel gathering operations with teams from foreign countries.

Compile and clean data for intel presentation.

Write and create reports for debrief.

Surveyor

LJA Engineering
08.2010 - 09.2020
  • Provided expert witness testimony in court cases involving property disputes, effectively presenting survey findings to support client claims.
  • Reduced costly errors by meticulously reviewing survey data and ensuring proper documentation.
  • Adapted quickly to changing conditions on job sites, efficiently adjusting plans as needed while maintaining overall project goals.
  • Improved client satisfaction by providing clear and concise reports on property boundaries and potential issues.
  • Enhanced project accuracy by utilizing advanced surveying equipment and software for precise measurements.
  • Ensured legal compliance by adhering to local regulations, zoning laws, and property rights during survey projects.
  • Utilized GPS technology for efficient data collection, expediting completion of fieldwork assignments.
  • Assisted in training new team members on surveying techniques, fostering supportive work environment for continued growth.
  • Established control networks to maintain consistency throughout large-scale construction projects.
  • Evaluated floodplain data for insurance purposes, helping clients make informed decisions about their properties.
  • Streamlined workflow for increased efficiency, implementing effective communication and collaboration among team members.
  • Developed strong relationships with clients through consistent communication and timely delivery of results.
  • Optimized resource allocation, effectively managing surveying teams and delegating tasks based on individual strengths.
  • Maintained up-to-date knowledge of industry trends, attending professional conferences and participating in continuing education courses.
  • Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
  • Contributed to cost reduction efforts by identifying areas for improvement in processes and equipment usage.
  • Consulted public records and contacted previous owners to conduct research on ownership, usage and zoning history.
  • Evaluated crew workloads and available resources to prepare schedules and equipment allocations.
  • Created visual presentations of topographical characteristics using QGIS and ArcGIS.
  • Coordinated survey crew activities and oversaw field operations.
  • Performed field calculations to complete assessments.
  • Used Trimble and AutoCAD to create detailed maps from raw field data.
  • Communicated with brokers, contractors, developers, attorneys and lenders to determine circumstances of survey request and report on factors most important to specific applications.
  • Gathered, organized and modeled data for reports and presentations.
  • Assessed individual survey project needs and planned workflows.
  • Made proactive adjustments to policies and procedures to meet changing demands.
  • Researched previous property information and compared to current findings.
  • Followed local, regional and national surveying guidelines.
  • Generated legal description, measurements and geographical characteristics for average 15 legal descriptions monthly

Operations Officer

Priority Care Transport
03.2022 - 01.2024
  • Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
  • Conducted regular audits to maintain quality standards across all operations departments.
  • Improved customer satisfaction rates by addressing concerns promptly and efficiently resolving issues.
  • Implemented inventory control systems, reducing discrepancies and ensuring accurate stock levels.
  • Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
  • Collaborated with sales and marketing teams to develop strategies for driving revenue growth.
  • Reviewed budgets regularly to identify potential cost-saving opportunities without compromising service or product quality.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Spearheaded workplace safety initiatives, resulting in the reduction of accidents and improved employee wellbeing.
  • Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
  • Optimized resource allocation by analyzing project needs and assigning personnel accordingly based on skills sets required for success.
  • Championed change management initiatives aligning staff attitudes and behaviors with organizational goals.
  • Coordinated logistics planning, optimizing supply chain efficiency and minimizing delays in product delivery.
  • Analyzed performance metrics, identifying areas for improvement and implementing necessary changes.
  • Introduced new software tools to streamline workflow processes, increasing departmental efficiency while reducing errors.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Mentored junior team members, fostering professional development and enhancing overall team performance.
  • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
  • Collaborated with executives and management to review projected revenue and adjust resources accordingly.
  • Maintained constructive client and vendor relationships.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Verified compliance with best business practices throughout organization.
  • Contributed to business development efforts to drive revenue and meet corporate objectives.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

High School Diploma -

Vermillion Catholic
Abbeville, LA
05.2001 -

Skills

Customer Relations

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Timeline

Operations Officer

Priority Care Transport
03.2022 - 01.2024

Surveyor

LJA Engineering
08.2010 - 09.2020

High School Diploma -

Vermillion Catholic
05.2001 -

Marine Corp

Goverment
08.1996 - 08.2003
Chris MatthewCustomer Service, Quality Control, Sales Rep