Chris Matthew John

Employed at highest performing & highest volume Starbucks locations within a 15-store district.
Thriving within a fast-paced environment where accuracy and precision were as critical as customer support and connection.
Direct interaction/ communication with Davis Bancorp Armored Security
Able to multi-task and manage multiple roles in a high stress environment.
Experience in teamwork, collaboration, and customer de-escalation.
Opening and closing duties include strict adherence to maintaining food safety standards.
Provided exceptional customer service to over 1,200 customers per shift, resolving issues and increasing customer retention, executed sales tactics that resulted in selling above $1,000,000 yearly revenue of store’s merchandise and goods.
Provided accurate status updates and product availability insights to ensure customers received consistent and timely information.
Delivered exceptional service that drove repeat business and fostered strong customer satisfaction in a dynamic environment.
Collaborated with team members and supervisors to provide timely product information, ensuring seamless daily operations.

Part Time: Friday/Saturdays, Special Events including Hunk O Mania Stripper Shows, Suenos, Private Parties

Greet and Escort Guests: Warmly welcome VIPs and other guests as they arrive, and escort them to their reserved tables.
Table Assignment: Ensure tables are properly assigned based on guest preferences, such as location, bottle service, and group size.
Provide Menu and Specials Information: Introduce the drink and bottle menu to guests, explaining any specials, promotions, or new offerings.
Coordinate with Servers and Bartenders: Communicate guest requests and orders to the servers, ensuring timely delivery of drinks and food.
Maintain Cleanliness: Keep tables clean and tidy, making sure ashtrays, glasses, and bottles are refreshed as needed.
Guest Satisfaction: Monitor guest satisfaction, check in regularly to ensure all needs are being met, and handle any concerns promptly.
Upsell and Promote: Suggest high-end bottles, exclusive drink packages, and add-ons to increase sales.
Handle Payments: Ensure all tabs are closed accurately, handle payments, and distribute change or receipts to guests.
Manage VIPs: Prioritize VIP guests and high-profile individuals, offering personalized attention to ensure their experience is exceptional.
Maintain a Professional Appearance: Adhere to dress code and grooming standards to present a polished, professional image.
Monitor Behavior: Keep an eye on guest behavior to prevent any potential issues with rowdy or inappropriate conduct.
Ensure Safety and Security: Be aware of any safety concerns, including intoxicated guests or potential conflicts, and communicate with security as needed.
Provide Recommendations: Be knowledgeable about the club’s offerings and the latest trends in cocktails, music, and nightlife.
Event Coordination: Help with special events, including guest list management and ensuring the smooth running of table service during busy nights.

Handled countless high stress situations involving intoxicated clientele with wild and unpredictable behavior.

• - Part Time - 15-20 hrs a week
• Personally assisted high level corporate executive for 4 months while he was unemployed and traveling excessively
  House Management
  Chauffer
  Groceries
  Laundry
  Errands
  Valet
  Cooking

• 60 hrs/ week during COVID lockdown & mandates.
• Loaded and unloaded delivery trucks promptly for further distribution.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Packaged and shipped orders accurately to promote safe and quick delivery to customers.
• Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Operated forklifts, pallet jacks and other warehouse equipment to move goods quickly and safely.
• Assisted with stock takes and cycle counts to promote accurate inventory processes.
• Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.

· Care for quadriplegic 17-year-old boy with severe cerebral palsy and care for 15-year-old girl with autism.

· Assistance with Activities of Daily Living

· Daily Patient transportation of both boy and girl in specialized ADA approved vehicle

· Interaction with ABA therapists that come 4 times a week for behavioral therapy with girl with Autism. Interaction with ABA supervisor with completion of BCBA Master’s Program. Supervision and assistance with ABA therapy sessions

· Use of suction machine for secretions and mucus build up due to cerebral palsy

· Maintenance and cleaning of suction machine · Mouth care for boy with CP due to TBI. Mouth care including oral swabbing and using moisturizing creams (some prescribed) for prevention of mouth dryness and prevention of development of oral lesions. Also includes elimination of excessive saliva due to CP/TBI.

· use of nebulizer machine · use of prescription inhaler for asthma

· administration of prescription medications for both boy and girl · G-TUBE experience with boy that has CP. This including G-TUBE feeding and medication administration, G-TUBE maintenance including making sure it’s clean and exchanging old G-TUBE for new one every 2-3 months. Also includes making of specialized food for g-tube feeding.

· Use of thera-vest for boy with CP. Used for respiration complications due to TBI.

· Experience and use of prescription orthotics for lower extremities in boy with CP

· Experience with external catheter at night for boy with cerebral palsy

· Use of cough assist machine on boy with cerebral palsy. used due to respiration complications due to brain injury

· 1 on 1 patient interaction with both boy and autistic girl

· bedside manner and interpersonal communication developed with both patients and patient family and patient assigned healthcare professionals

· interaction with supervising nurse practitioner assigned to boy w/ CP

· Patient transfer of boy with CP on and off wheelchair · Patient transportation of both boy and girl in specialized ADA approved vehicle

· Worked at Wheaton location. Among top 5 busiest and highest performing stores in the entire company.

· Trained up to Level 4 (highest level) Includes all most important responsibilities such as inventory, food ordering, and scheduling.

· Daily customer service with buffet , soup bar, pizzeria & sandwiches, Todd’s Barbecue Pitt

· Buffet Responsibilities

· Running the Back · Constant preparation and cooking of foods

· Either sending food out to a "runner" · on short-staffed nights both preps, cooking and running food out to the hot food bar and soup bar

· on even more short-staffed nights prep, cooking, running food out and cleaning of all dirty dishes · Dishwasher Responsibilities · Constant collection and cleaning of all dirty dishes · Drying and returning dishes to all necessary locations in the restaurant. · Warehouse Deck Loader/Unloader Responsibilities

· Daily unloading and putting away of shipments for Todd's BBQ, Pizzeria and Sandwiches, Hot Bar as well as Bunzl · Bunzl - Packaging materials for all containers - soup containers, take-out trays, knives, forks, sauce packets, sauce cups, packaging for all to-go items in Todds BBQ and Pizzeria & Sandwiches

· Daily fresh cutting of meats & cheeses for the assembly of all sandwiches · Cutting of all breads and buns to make sandwiches · Maintaining constant cleanliness

· Making Personal Pizzas to Order · Todd’s Barbecue · Daily prepping and cutting of meats including smoked brisket and pulled pork

· Smoked for 12hrs 250F · Constant attendance and serving of customers while closing (emphasis of multitasking and prioritizing customers over closing responsibilities) · Preparation and ignition of the Smoker and throwing grease trap out every night

· Cooking and preparation of rotisserie chicken in cold meat room and operation of Rotisserie · Cross trained to change departments and work wherever needed

· Monday - Saturday 6am - 12pm
· Order, distribute, and scan over 1,000 pieces of unique equipment through various softwares
· Perform quality assurance tests on returned defective equipment
· Retrieve order requests and scan out equipment daily for technicians within time limits
· Transport heavy pallets of equipment around a large garage and properly organise it.
· Carry scanned out equipment to trucks and storage shelves up to 100 trips per shift
· Conduct vehicle audits weekly in addition to monthly garage inventory audits
· Communicate with other supervisors in the area by phone and email if problems arise.
· Day to day communication with AT&T Managers and AT&T Head Regional Manager
· Issue large orders when inventory levels on certain items are running low to always maintain required
stock levels.
· Interact with technicians daily to assist them with any issues they may have with equipment
· Clean and organize daily to maintain a safe and productive work space
· Fully responsible for securing warehouse gates, doors, trucks, and equipment
· Ensuring all people entering and leaving have key card or passcode access
· Quarterly inventory of all company equipment and providing reports
· -Trusted with holding on to access card and keyring that gives access to satellite equipment
Knowledge, Skills, and Abilities
• Skilled with social interactions, logistics, spreadsheets, and software.
• Excellent verbal communication and interpersonal skills
• Advanced attention to detail with the capability to prioritize and meeting time limits
• Demonstrated ability to multi-task with excellent organizational skills