Summary
Overview
Work History
Education
Skills
Timeline
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Chris McCarroll

Chris McCarroll

Mesa,Arizona

Summary

HIGHLIGHT: PROJECT MANAGER AND LEADER IN SALES AND PROFIT GROWTH SEEKING A PARTNER TO GROW WITH.

Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Methodical Director with 20 years of comprehensive experience overseeing daily operations of logistics organization. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures. Highly-motivated team player with desire to take on new challenges.

Overview

29
29
years of professional experience

Work History

Director Fuel Management

New Legend Transportation
Phoenix, Arizona
01.2022 - Current
  • Decreased fleet fuel consumption from 6.15 miles per gallon to 7.25 miles per gallon lowering our operational cost from $1.02 per mile to $0.86 per mile saving the company $1.1 Million per month.
  • Decreased Out of Network fueling from 13% down to 0.3% saving an additional $900K per month.
  • Implemented fuel compliance software directing our drivers to best locations for fuel saving the company an additional $134,000 per month.
  • Managed staff, financials and key performance indicators to facilitate business operations. Coached and trained our 1,000 drivers and office staff on new polices and procedures to be fuel efficient and compliant to maximize revenue.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Cultivated and maintained relationships to promote positive work culture. Partnered with staff to create professional development plans to support personal and business growth.

Driver Development Manager

Knight Transportation
Phoenix, Arizona
10.2016 - 01.2022
  • Driver Development Manager for Phoenix division. Overseeing 200 professional class A drivers.
  • Certified Smith Driving System instructor and Certified Simulator Instructor. Certified and conducted federally mandated drug screening.
  • Developed a group of new hires weekly, 30 people, to be successful as they enter the company. Oversaw new employee orientation and training programs.
  • Monitored, evaluated and recorded training activities and program effectiveness. Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Consistently had the highest new hire satisfaction survey ratings for 93 weeks running.
  • Working directly with recruiters and service centers to successfully process and hire new drivers, acting as a liaison helping to walk drivers through the entire application and qualification process
  • Half million safe mile Commercial Driver fully endorsed.
  • Focused on ensuring on time delivery with outstanding safety and driving record, professional attitude, and solid record of achieving efficient, cost-effective transportation

Director of Safety and Concierge Security

LTD Sunset Key Resort & Westin Resort
Key West, FL
07.2014 - 03.2016
  • Director of Security for the private island resort of Sunset Key, a Luxury Collection property and named number one resort in America, A 27-acre island with 40 guest cottages & 60 private homes along with Spa and restaurant. Sunset Key is home and vacation destination to many celebrities and other high profile public figures.
  • Director of Security for the Westin Key West Resort and Marina. A 190 room property with conference space, multiple store fronts, restaurant, marina, and cruise ship port.
  • Worked closely with Key West Police and Homeland Security protecting our cruise ship port, resort, and private island.
  • Communicated security policies to staff members and performed security training. Responded to incidents of workplace violence and unruly behavior on company property.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.

Department Manager

Lowe’s Home Improvement Center, Lumber & Pro Services
Roanoke, Virginia
08.2012 - 08.2013
  • Oversaw Lumber, Building Materials, & Pro Services, The largest Lumberyard in the region With revenue of $12 million and a total workforce of 17 people of diverse backgrounds.
  • Implemented a cross training program to get Lumber employees out of their comfort zones and able to handle sales opportunities at both the Millwork desk and the Pro Service desk. This promoted an increase in customer satisfaction and increased sales within both high traffic areas.
  • By second quarter we saw a growth in Special Order sales by 17% and an overall growth in sales by 22%. There was a trend of positive customer feedback along with several compliments submitted to the corporate office
  • For the first time in four years the department had positive inventory numbers
  • Shrink and external theft were reduced thanks to my implementation of new procedures to secure product along with placement of key positions to better respond to the growing needs of the customer.

Sales Specialist

Lowe’s Home Improvement Center, Millwork, Lumber Pro Services
Roanoke, Virginia
01.2005 - 08.2012
  • With average yearly sales close to $ 3 Million, I was the number two sales driver in the region for five years running.
  • That is 120% over a sales goal of $1.3 Million per year, I generated more outside leads than any other employee.
  • Used my business and negotiation talents to forge solid relationships with vendors, installers, and customers to improve sales by a staggering 177%
  • Strong communicator with exceptional customer service skills and great organizational skills increasing customer satisfaction scores 81% to 98%

Quick Service Restaurant Manager

Florida, Kazi Foods, INC, Taco Bell & KFC
Key West, Florida
01.1998 - 01.2003
  • Increased revenue from $500 per day to $3,700 per day within four months. With annual sales close to $1.4 Million, I was the first store manager to achieve $1 million in sales. Awarded the Gold Pin of Excellence
  • Initiated the C.H.A.M.P.S program motivating workers to achieve goals that included the lowest wait times for deliveries and a drive thru time of 32 seconds per vehicle.
  • My store started as one of the lowest performing stores in the country to becoming one of the Top Five in the in the continental US.
  • Maintained inventory and labor cost at 20% below company standards dramatically increasing profit margins
  • Interviewed, hired, evaluated, promoted, and discharged employees as needed. Held a 23.75% turnover rate in an industry know for turnover rates as high as 145%.

Public Relations / Event Planner / Photographer

United States Navy
Jacksonville, Florida
01.1995 - 01.1998
  • Maintained close contact with high-ranking military officers, Acted as liaison between the base Commander and ranking military officials including those from the Pentagon.
  • I was the personal assistant and private driver to the base Commander & personal driver to a Hollywood actress while she was filming the movie G I Jane.
  • Planned, coordinated, and executed over sixty Award and Retirement Ceremonies for Officers and Non- Commissioned Officers., All with a guest list of over 100 attendees.
  • Photographer for the Naval Air Station Jacksonville media division., worked on projects involving the Blue Angels, P3 Orion’s, SEAL’s, submarines, Sea Hawk helicopters, Sea Bee’s construction, and various other units.

Education

Certified Private Investigator - Private Investigation

Detective Training Institute
Online
01.2001

Some College (No Degree) - Commercial Driving

AIT Truck Driving School
Phoenix, AZ

Associate of Arts - Green Living

Green Builder College
Online

Associate of Arts - Business Management

Virginia Western Community College
Roanoke, VA

Bachelor’s degree - Security Management, Systems

American Military University
Online

Skills

  • Logistics Management
  • Business Development
  • Operations Management
  • Business Planning
  • Business Administration
  • Financial Reporting
  • Team Building
  • Verbal and Written Communication
  • Charismatic Leader
  • People Management
  • Strategic Planning
  • Financial Management
  • Organizational Development
  • Project Coordination
  • Budget Control
  • Rules and Regulations
  • Project Management
  • Budget Management
  • External and Public Relations
  • Multi-Unit Operations Management
  • Procedure Development
  • Presentations
  • Resource Allocation
  • Financial Administration
  • Document Management
  • Data Analysis
  • Customer Relations Specialist
  • Expense Reports
  • Performance Improvements
  • Client Relations
  • Conflict Management
  • Technical Support
  • Safety Protocol
  • Project Development and Lifecycle
  • Quality Assurance and Control
  • Permit Processing
  • Performance Evaluations
  • Processes and Procedures
  • Data Review
  • Risk Management
  • Staff Training and Motivation
  • Cross-Functional Collaboration
  • Project Tracking
  • Budget Administration
  • Microsoft Office Suite Expert
  • Staff Retention
  • Mergers and Acquisitions Knowledge
  • Productivity Improvement
  • Staff Management
  • Marketing and Sales
  • Inventory Control
  • Staff Training and Mentoring

Timeline

Director Fuel Management

New Legend Transportation
01.2022 - Current

Driver Development Manager

Knight Transportation
10.2016 - 01.2022

Director of Safety and Concierge Security

LTD Sunset Key Resort & Westin Resort
07.2014 - 03.2016

Department Manager

Lowe’s Home Improvement Center, Lumber & Pro Services
08.2012 - 08.2013

Sales Specialist

Lowe’s Home Improvement Center, Millwork, Lumber Pro Services
01.2005 - 08.2012

Quick Service Restaurant Manager

Florida, Kazi Foods, INC, Taco Bell & KFC
01.1998 - 01.2003

Public Relations / Event Planner / Photographer

United States Navy
01.1995 - 01.1998

Certified Private Investigator - Private Investigation

Detective Training Institute

Some College (No Degree) - Commercial Driving

AIT Truck Driving School

Associate of Arts - Green Living

Green Builder College

Associate of Arts - Business Management

Virginia Western Community College

Bachelor’s degree - Security Management, Systems

American Military University

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Chris McCarroll