Chris McGreevy

• Service the North American user base for customer enquiries and analyzed common customer issues to improve customer communication.
• Initiate B2B channel in North America and develop relationships with key accounts.

Achievements:

• Developed and maintained positive relationships with key decision-makers and influencers.
• Implemented a new system of identifying the most promising B2B leads from current customers.

• Responsible for the delivery of on time, quality products for the LSR Factory
• Managed a team of ~120 staff, across Production and Maintenance
• Took ownership of reshaping the way the factory dealt with safety.
• Achievements:

- Facilitated operator lead initiatives with the result of continuously improving scrap rates, culminating in a 30% decrease

- Set up an analysis system for monitoring DIFOT by product by week, in most cases delivering between 95% and 110%

- Lead the team through challenging COVID requirements (including ventilator production)

• Responsible for ~65 staff including team member operators, training staff and production runner
• Accountable for production yield, output and culture, through direct staff and accompanying engineering support and maintenance and calibration teams
• Achievements

- Exceeding yield targets by facilitating the merger of team member input and engineering resources
- Increasing efficiencies by expanding training flexibility and understanding and resolving team member difficulties.

• Direct supervision of 25 employees in 3 teams (Service and Repair, Outbound Programming, Receiving Logistics)- Leading initiatives to increase productivity and quality of output of team, with focus on metrics and data driven investigation.
• Lead and implemented customer experience initiatives (e.g. SMS system to reduce failed deliveries, service report to reduce returns)
• Maintaining compliance with FDA regulations and preparing for audits
• Achievements:

- Increased group productivity by 200%

- Implemented changes to reduce potential early life failures by 20%