Chris M. Delier
Brighton,CO
Summary
Reliable Inside Sales Manager with 10+ years of experience establishing and enforcing service standards and sales goals. Maintained expert product knowledge to address customer needs and optimize business retention. Guarantees customer satisfaction through effective team development and innovative sales strategies. Diligent in building and retaining accounts by providing support and attentive service.
Overview
21
21
years of professional experience
Work History
Account Manager/Inside Sales
Craneworks
06.2024 - Current
- Responsible for contacting customers and assisting in developing equipment sales opportunities and managing relationships with customers and selling to existing accounts as well as new target opportunities
- Cold calling and contacting new and existing customers to discuss their equipment needs
- Document prospecting efforts in the CRM
- Work closely with senior sales staff to transition leads into quoting opportunities
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Account Manager/Inside Sales
Southwest Mobile Storage
06.2019 - 10.2023
- Maintained 1000+ client accounts while providing outstanding customer service and developing client relationships
- Built plans to drive customer retention and intrigue new clients
- Orchestrated successful development and onboarding of 10 new clients a month
- Leveraged market knowledge and leadership ability to help drive profit increase
- Increased customer base by promoting products through diverse channels
- Connected with clients to assess satisfaction, determine needs, and offer new services
Inside Sales Representative/Purchasing
Spec Building Materials
06.2017 - 06.2019
- Selling building materials to our customers from the customer service counter
- Maintaining and growing existing customer base through prospecting, sales account development, quoting and customer follow up
- Sourcing special order items for our contractors
- Ensuring all customer sales orders are imputed complete and accurate
- Advising customers on inventory levels and pricing
- Cash application and reporting
- Answering the phone and directing calls
- Scheduling and answering questions regarding deliveries for customers
- Creates accurate and complete invoices, work orders, and sales tickets
- Maintains stock levels on the sales floor and in the stockroom
- Operates and balance cash register daily
- Research credits, returns, and late payments as needed
- Work with outside sales representatives to ensure customer satisfaction
Inside Sales Representative
BMC West
06.2015 - 06.2017
- Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, complaints and scheduling of deliveries and installations, and providing customer follow-ups
- Initiate telephone calls to customers to generate sales to achieve projected sales goals
- Represents assigned outside sales representatives during their absence from the office
- Handles telephone calls, writes orders, resolves problems, and relays any information for those individuals
- Provides accurate and complete material take offs of single/multiple family home projects
- Provides technical assistance to drafting and engineering as required
- Analyzes and size various lumber products using appropriate software
- Coordinates purchase and delivery of special products
- Obtain information on pricing specifications, uses and availability
- Code and input customer orders, pricing information and additional data into the computer system
- Creates accurate and complete invoices, work orders, and sales tickets
- Operates and balance cash register daily
Distribution Project Manager
Hibu (Formally Yellowbook USA)
01.2004 - 06.2015
- Plan and managed accurate distribution of the new phone books at the lowest possible cost in CO, WY, MT, ID, WA, OR, NM, SD, AZ, & NE while meeting budgets and deadlines
- Responsible for maintaining budgets up to and exceeding $500,000+
- Consistently cut project expenses and finish under budget
- Inventory control for projects up to 1,000,000 books
- Hire and manage delivery contractors up to 150 people at any given time
- Recruiter and training of all new Yellowbook Distribution Managers
- Monitor quality assurance of delivery/payments
- Complete projects within 3-6 weeks (depending on size of print run)
- Negotiate leases on warehouses/office space for multiple projects
- Manage multiple projects simultaneously while preparing for future projects
- Resolve customer service issues and complaints for sales team and the general public
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
Business Management -
Front Range Community College
01.1996
Business Management -
University of Northern Colorado
01.1994
Skills
- CRM Proficiency
- Customer service
- Interpersonal skills
- Analytical skills
- Effective Communication
- Rapport and relationship building
- Detail oriented
- Multi-tasking
Professionalcompetencies
- Proficient in all Microsoft Office applications: Excel, Word, PowerPoint, and Outlook.
- 20+ years of Managerial/Supervisory experience in a Business Management and Production atmosphere.
- Excellent customer service and interpersonal skills in all phases of business operations.
- Great analytical skills, detail-oriented, able to perform multiple tasks.
- Works well independently while able to support a team structure.
- Motivated and eager to advance.
References
Available upon request.
Timeline
Account Manager/Inside Sales
Craneworks
06.2024 - Current
Account Manager/Inside Sales
Southwest Mobile Storage
06.2019 - 10.2023
Inside Sales Representative/Purchasing
Spec Building Materials
06.2017 - 06.2019
Inside Sales Representative
BMC West
06.2015 - 06.2017
Distribution Project Manager
Hibu (Formally Yellowbook USA)
01.2004 - 06.2015
Business Management -
Front Range Community College
Business Management -
University of Northern Colorado
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