Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chris Mercer

Allen,TX

Summary

Experienced sales professional leveraging customer focus and strategic thinking to build relationships, cultivate partnerships, retain and grow accounts. Proven leader skilled in product development, inventory control and projections, and territory development. Adept at identifying customer needs and delivering tailored solutions.

Overview

14
14
years of professional experience

Work History

Engineering Technical Support Supervisor

Simpson Strong-Tie
McKinney, TX
10.2020 - Current
  • Provided technical support and assistance to customers through phone, email, and remote access.
  • Developed training for new hires in the Technical Support team.
  • Resolved escalated customer service issues within timelines.
  • Monitored performance metrics to ensure high-quality customer service standards were met.
  • Created processes and procedures for providing effective customer support services.
  • Collaborated with other departments to resolve complex customer inquiries or complaints.
  • Identified opportunities for process improvement in the Technical Support department.

Registered Representative

Texas Securities, Inc.
Carrollton, TX
05.2016 - 09.2020
  • Managed over $1M, per year, in client investments through direct participation oil and gas drilling projects.
  • Generated sales by prospecting leads, cold calling, and negotiating and closing advantageous deals.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products.
  • Built and maintained strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Operations/Project Manager

1st Cooling, Inc.
Carrollton, TX
03.2011 - 10.2015
  • Directed development of auxiliary, temporary cooling and heat extraction solutions, including heat production and flow dynamic calculations, estimates, budgets, schedules, and timelines.
  • Interacted with clients to provide timely and relevant status updates.
  • Supervised crews to facilitate top quality achievement of project milestones and led subcontractor meetings to convey project requirements, scope, milestones, and regulatory compliance.
  • Major projects included: Milliman Building server floor, education facilities in many area school districts, American Airlines airport distribution facility at DFW International Airport, and Strikeforce events at American Airlines Center.

Education

Bachelor of Business Administration - Finance, Financial Markets, And Investment Science

University of Nebraska At Omaha
Omaha, NE
08.2005

Chemical Engineering

Louisiana State University
Baton Rouge, LA

Skills

  • Well-trained in Microsoft Office suite, SAP, BI reports, and SalesForce
  • Inactive certifications: FINRA Series 63 license and NASD Series 22 license
  • Moderate experience in AutoCAD and RestockPro
  • Proficient in Bloomberg Terminal software
  • Polished communication skillset from years of client interactions
  • Efficiency analysis and process improvement
  • Closing tactics and contract negotiation expertise

Accomplishments

  • Excellence in Customer Service Support Award June 2022
  • Frontline People Leadership Program Certificate August 2023
  • Level 1 Foundational Leader Completion June 2024

Timeline

Engineering Technical Support Supervisor

Simpson Strong-Tie
10.2020 - Current

Registered Representative

Texas Securities, Inc.
05.2016 - 09.2020

Operations/Project Manager

1st Cooling, Inc.
03.2011 - 10.2015

Bachelor of Business Administration - Finance, Financial Markets, And Investment Science

University of Nebraska At Omaha

Chemical Engineering

Louisiana State University

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Chris Mercer