Chris Mesa
Sunland,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
General Manager/Bar Manager
Pez Cantina
401 S. Grand Ave Los Angeles CA, 90017
06.2019 - 01.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.
Assistant General Manager
Nick And Stef's
330 S. Hope St, Los Angeles CA, 90071
01.2017 - 06.2019
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Motivated, trained, and disciplined employees to maximize performance.
Bar Manager/Floor Manager
Mas Malo
515 7th St. Los Angeles, CA, 90071
01.2016 - 07.2018
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Increased revenue with creative marketing initiatives and promotional events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Consulted with managers to organize special events and promotions.
- Followed strict recipes and drink measurements to minimize product used.
Education
No Degree - Business Administration And Management
Pasadena City College
Pasadena, CAHigh School Diploma -
Cathedral High School
1253 Bishops Rd, Los Angeles, CA 9001206.2006
Skills
- P&L Management
- Process Automation
- Workflow Planning
- Customer Relationship Management
- Project Management
- Staff Supervision
- Advertising and Marketing
- Expense Control
- Quality Management
- Loss Prevention
- Vendor Sourcing
- Contract Negotiations
- Vendor Negotiations
Timeline
General Manager/Bar Manager
Pez Cantina
06.2019 - 01.2024
Assistant General Manager
Nick And Stef's
01.2017 - 06.2019
Bar Manager/Floor Manager
Mas Malo
01.2016 - 07.2018
No Degree - Business Administration And Management
Pasadena City College
High School Diploma -
Cathedral High School