Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chris Metcalf

Store Manager
Rochester,WA

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging management and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Store Manager

Wilson Parts Corporation
09.2020 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, benefits, and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success, through monthly meetings.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised and helped in the creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Tracked trends and made changes to refine company's product offerings at store level.

Delivery Driver/ Counter Sales

Freightliner Northwest
01.2019 - 09.2020
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Worked Counter Sales Saturdays to support Dealership and Customer needs.
  • Trained as a Daimler Certified Parts Professional.
  • Processed incoming deliveries for Dealership and Customer needs.
  • Dispatched Drivers and processed Cores as needed.

Counter Sales/Delivery Driver

Wilson Parts Corporation
05.2017 - 12.2019
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer shops and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Built a working knowledge for becoming a successful counter parts person.
  • Built relationships with customers that are still strong today.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.

Sr SSR/ Vacation Relief Sales Representative

Mondelez/Kraft/Nabisco
07.2002 - 07.2016
  • Trained and mentored new sales representatives.
  • Managed customer accounts for vacationing sales representatives to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to management and sales reps to meet sales goals by territory.
  • Met with customers to discuss business needs and recommend optimal solutions.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Stocked merchandise, clearly labeling items, and arranging to create enticing features and displays.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Bachelor of Science - Business Management

University of Phoenix
Tacoma, WA

Associate of Arts - General Studies

South Puget Sound Community College
Olympia, WA

Associate of Arts - Business Administration

South Puget Sound Community College
Olympia, WA

Skills

  • Risk Management
  • Shift Scheduling
  • Operations Management
  • Personnel Development
  • Retail Inventory Management
  • Customer Service Management
  • Promotional Planning
  • Employee Training
  • Store Merchandising
  • Work Planning and Prioritization
  • Retail Merchandise Quality Standards
  • Sales Expertise

Certification

  • Licensed Forklift Operator - January 2019 Freightliner Northwest
  • Daimler Parts Expert- January 2020 Freightliner Northwest

Timeline

Store Manager

Wilson Parts Corporation
09.2020 - Current

Delivery Driver/ Counter Sales

Freightliner Northwest
01.2019 - 09.2020

Counter Sales/Delivery Driver

Wilson Parts Corporation
05.2017 - 12.2019

Sr SSR/ Vacation Relief Sales Representative

Mondelez/Kraft/Nabisco
07.2002 - 07.2016

Bachelor of Science - Business Management

University of Phoenix

Associate of Arts - General Studies

South Puget Sound Community College

Associate of Arts - Business Administration

South Puget Sound Community College
Chris MetcalfStore Manager