Chris Miller
Omaha,NE
Summary
Experienced engineering manager adept at leading diverse global teams using metrics and personal attention. Dedicated to excellence and fostering innovation. Expertise in vendor negotiations, change advocacy, and driving project efficiencies while reducing costs.
Overview
19
19
years of professional experience
Work History
Quality Assurance and Engineering Manager
CHS Inc.
Inver Grove Heights, MN
07.2019 - Current
- Managed a diverse global team of over 40 Quality Assurance Engineers and Performance Engineers supporting multiple ERP platforms, including SAP, JDE, and Dynamics 365.
- Spearheaded the development and delivery of quality assurance products and customized solutions to align with the company's Quality Assurance testing strategy, serving as the Product Owner for the Quality Assurance Engineering Product Team.
- Collaborated with enterprise platform teams to create 'Automation First' testing strategies, resulting in enhanced product quality and quarterly cost avoidance over $40 million.
- Achieved 100% automation coverage for critical regression test cases, aligning with the IT Strategic Plan.
- Developed and monitored P&L capitalization goals, ensuring a productivity rate of 70% for new or improved test automation and restricting maintenance time to less than 30%.
- Championed the implementation of Agile principles among numerous product teams, resulting in broad integration of DevOps tools and quality techniques throughout the organization. The Quality Assurance and Engineering Product Team has been recognized as a leading example in agile transformations, offering guidance to other teams.
- Developed and implemented quality assurance engineering policies and procedures within the IT General Controls.
- Implemented performance benchmarks and metrics to assess the performance of Quality Engineers both internally and externally, leading to favorable cost negotiations and continuous process improvements.
- Served as the Quality Assurance representative for interdepartmental meetings, playing a key role in strategic planning, enhancing operational efficiency, and fostering process enhancements.
- Designed Quality Assurance department onboarding processes, interviewing, and selecting new quality assurance personnel. Leading change to the IT onboarding process.
- Negotiated with suppliers and vendors to improve quality products, reduce costs, and ensure timely delivery of projects and products.
- Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
- Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
- Lead the implementation of new tools, technologies, and quality processes, leaning on widely accepted best practices.
- Implemented Quality Assurance practices in the SAP landscape during the ECC to S4 migration project.
Sr. Principal Software Development Engineer Test
Xome
Omaha, NE
09.2015 - 07.2019
- Managed a diverse group of 20 Quality Assurance Analysts and Engineers globally, assisting in the transition from a traditional monolith design to a contemporary pub-sub architecture.
- Led the creation and implementation of the Quality Assurance Center of Excellence with responsibility for deploying tools and processes.
- Managed Quality Assurance Center of Excellence through the transition of two acquisitions, leading to adopting new tools, practices, and personnel.
- Developed end-to-end automation frameworks utilizing Selenium WebDriver and Appium WebDriver to support unit, integration, API, UI, and UX testing in a .NET solution.
- Researched, surveyed, and implemented testing tools and best practices across the enterprise.
- Executed SQL queries for data quality validation in system level testing and ETL processing.
- Implemented testing standards and procedures for widely accepted data schemas used by major financial and government institutions.
- Created a security-focused test data strategy incorporating best practices for handling PCI and PII Data.
- Worked with development teams and stakeholders to address complex technical problems, automate quality checks in CI/CD pipelines, and develop infrastructure and data as code deployment procedures for the test environments.
- Deployed diverse configurations of Azure virtual machines and elastic processing infrastructure to enhance cross-platform testing.
- Engaged in close collaboration with Software Architecture to design and implement azure infrastructure as code alongside container configuration.
- Simulated software production environments and generated synthetic data for enhanced business-like testing.
Software Test Engineer
Client Resources Inc.
Omaha, NE
05.2014 - 09.2015
- Developed Appium Web Driver-based automation framework for native mobile applications.
- Mentored and trained Quality Assurance Engineers in automated testing and practices.
- Organized and presented Quality Assurance Engineering tools and practices at sponsored forums.
Quality Assurance Sp
ImageTrend
Lakeville, MN
09.2011 - 05.2014
Testing Technical Lead
Open Systems Inc.
Shakopee, MN
03.2011 - 09.2011
Software Engineering Intern
Maverick Software Consulting
Mankato, MN
09.2009 - 08.2010
Software Tester
Harris Corporation
Lynchburg, VA
09.2005 - 05.2008
Education
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Central Virginia Community College
Lynchburg, VA05-2008
Skills
- Performance updates
- Strategic Planning
- Project Management
- Personnel Management
- Coaching and Mentoring
- Budget coordination
- Architecture
- Forward-thinking mindset
Tools
- Selenium
- Appium
- Tosca
- PostMan
- Azure DevOps
- SolDoc
- PowerBI
Languages
- C#/.NET
- Java
- SQL
Project Management
- Agile Methodologies (Agile, Kanban)
- Lean
- Performance Management
Timeline
Quality Assurance and Engineering Manager
CHS Inc.
07.2019 - Current
Sr. Principal Software Development Engineer Test
Xome
09.2015 - 07.2019
Software Test Engineer
Client Resources Inc.
05.2014 - 09.2015
Quality Assurance Sp
ImageTrend
09.2011 - 05.2014
Testing Technical Lead
Open Systems Inc.
03.2011 - 09.2011
Software Engineering Intern
Maverick Software Consulting
09.2009 - 08.2010
Software Tester
Harris Corporation
09.2005 - 05.2008
Associate of Applied Science - Electrical, Electronics Engineering Technologies
Central Virginia Community College
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