Chris Miller

Provide technology systems analysis and project management support to the GSA Travel and Transportation Division.

• Led cross-functional team overseeing requirements analysis for GSA-wide web content inventory management system.
• Created project infrastructure and managed day-to-day activities for a supplier contracting initiative covering 59 federal agencies.
• Developed business and technical requirements for the supplier Service Level Agreement executive dashboard. Researched KPIs, created a Microstrategy prototype, developed, and validated user stories.
• Developed Standard Operating Procedures for multi-division GSA financial reporting processes, covering $9 billion in travel sales and related savings. Documented and analyzed data sources and flow, validated key savings calculations, and made recommendations to automate the entire process.

Managed analysis for the $3 billion GSA City Pair Purchasing Program across all phases of the program life cycle.

• Analyzed airline bids and projected savings for 14,000+ government air travel markets
• Conducted program and industry analysis and created presentations for GSA leadership, federal agency clients and city pair suppliers.
• Designed and implemented automated process enhancing data quality control for databases with 20 million records.
• Designed and implemented prototype system to automate bid analysis, resulting in a 50% reduction in analyst time.
• Oversaw dashboard/reporting improvement project, resulting in a 25% enhancement of system performance.

Provided a comprehensive set of professional services to Cornerstone's Sales and Product departments as a customer solutions architect.

• Developed technical statements of work as part of commercial and government business development efforts. Created sales presentations, industry white papers, and conducted customer demonstrations.
• Led team of developers to support over 30 Qlik Sense customer reporting applications.

Led successful engagements for U.S. and multinational customers related to expense management systems, corporate payment systems, and air programs.

• Reviewed processes for corporate cards, developed, and introduced solutions to restructure expense management and payment delivery for multinational corporations and government entities, resulting in a reduction of up to 80% of time spent compared to manual processes.
• Led corporate air program optimization engagements. Analyzed deal savings and recommended negotiation strategies, typically resulting in 10%+ increase in incremental savings.

Provided senior leadership and clients of a private equity firm with expertise in market research, strategy formulation, marketing oversight, and analytical assessments.

• Generated investment recommendations by creating and synthesizing comprehensive market assessments, competitor analysis, and product reviews as part of due diligence initiatives.
• Prepared geo-analysis of 79 zip codes in the Palm Beach County area to determine optimal locations for Neuropathy Clinic investment.