Chris Miller
Medford
Summary
- To obtain a position that will use my unique skill set to enhance your business and my life. I am a performance driven General Manager with more than two decades of business management and ownership experience. Responsible for all facets of daily activities, including ensuring that all shifts are fully staffed, budgeting, financial management, staff training, and implementation of guest interaction policies. Proven effectiveness cultivating strong relationships with hotel staff, as well as vendors, suppliers, and guests.
- Excellent people skills, love for sales and customer relations. I consider myself as a hospitality guru, and pass that love of customer service onto my entire staff
- I love to grow businesses! Want everyone who walks through our doors to have the best experience possible
- Strong marketing and sales background in many different fields
- Have owned and ran successful businesses since I was 25, love people and new challenges, superior team building skills
Knowledgeable General Manager with proven ability to lead strategic initiatives and drive business growth. Successfully managed cross-functional teams and implemented operational improvements that enhanced efficiency and profitability. Strong background in F&B with experience in winery and restaurant ownership. Demonstrated expertise in stakeholder management and financial oversight.
Overview
32
32
years of professional experience
Work History
Managing Director
Cedars Development
05.2022 - Current
- Recently promoted to Managing Director of the Coquille Tribe's Medford Hospitality Portfolio from the Compass Hotel by Margaritaville's General Manager in first year
- Compass Hotel Medford was recently awarded the 2024 Margaritaville Property of the Year, and awarded the 2024 Anchor Award for best guest services and NPS scores in the portfolio
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw complex negotiations with suppliers/vendors for favorable contract terms that led to cost savings.
- Optimized resource allocation for improved efficiency and profitability across all departments.
- Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
- Implemented robust financial controls and reporting systems, ensuring accurate forecasting and budget management.
- Responsible for managing hotel, golf course, Top Tracer range, and three separate F&B concepts across the campus
- Oversight of all Operations, including Front Desk, Food and Beverage, Security, Activities, Maintenance, Landscaping, Sales, Marketing, Training, Retail and HR
- Responsible for all aspect of business management, including creating and approving budgets, monthly financial meetings, and oversite of all property hirings, discipline, and terminations
- Was the lead in opening the hotel in 2022, and the golf course upgrade project in 2023
- Overseeing all revenue centers including Compass by Margaritaville Hotel, 5 O'Clock Somewhere Bar and Grill, Bear Creek Golf Center, and Roxy's Bar and Grill
- The Compass Hotel has 111 rooms, full-service restaurant, retail outlets
- Responsible for a total of 103 employees
- Within 2 years of opening, we became the top-rated hotel in Medford on Google, Expedia, Booking.com, went from 38 of 38 in Medford hotels on TripAdvisor, to currently 3 of 38, with a 5-star rating
- Responsible for all startup and onboarding process of new properties as they come online
- Projected to complete a full ramp up for the hotel in three years
Operations Director
Horizon Outdoor Hospitality
05.2021 - 05.2022
- Promoted to Operations Director from General Manager in six months
- Responsible for managing two general managers, was scheduled to have five properties in my portfolio in the next three years
- Oversight of all Operations, including Front Desk, Food and Beverage, Security, Activities, Maintenance, Landscaping, Retail and HR
- Responsible for all aspect of business management, including approving budgets, monthly financial meetings, and oversite of all property hirings and discipline, and terminations
- Facilitated a change in POS systems, with full integration into NewBook PMS
- Overseeing all revenue centers including Country Store, Deli/Pizza Restaurant, Hair and Nails Salon, Guest Activities, Full-Service Tiki Bar
- The Resort at Canopy Oaks is a luxury RV resort in Lake Wales, FL, with 397 RV sites, and 14 one-bedroom cottages
- Champions Run is a luxury RV resort in Ocala, FL, with 412 RV sites, and 25 one-bedroom cottages opening April 2022
- Responsible for all startup and onboarding process of new properties as they come online
- Managed an overall revenue increase of 98% from previous year for Q122, with a net profit of $1m for Q122
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Reviewed financial and operational reports on regular basis to make effective decisions.
General Manager
Grassy Key Resort Group
07.2020 - 04.2021
- Responsible for all aspects of business management, including creating annual budgets and daily accounting for a resort and a watersports cable park
- Oversaw a $8m expansion to add a restaurant with rooftop bar and an additional 28 rooms
- Facilitated a change in PMS and POS systems, with full integration to QuickBooks online
- Opened new restaurant concept at The Lagoon, and overhaul of website and marketing strategies
- Grassy Flats 11 rooms, 1 craft cocktail tiki bar, 27 staff
- The Lagoon, wakeboarding and kite surfing lessons by cable and by wind at the resort, Lagoon Saloon Surf Shop full retail space for hard goods and soft goods, Bongo's full restaurant with craft beer concept and 30 taps, 17 staff
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Little Island Group
01.2018 - 07.2020
- Responsible for all aspects of business management, including creating annual budgets and daily accounting for two hotels and an extensive event company
- Oversaw growth plan to increase lodging by constructing three new villas
- Responsible directly for The Ocean View Club, and indirectly by overseeing a hotel manager at The Other Side
- Managed all restaurants, small bars, catering, gift shop, and hotel staff
- OVC 7 rooms and 5 beach front cottages, TOS 12 cottages, 2 restaurants, 2 small bars, 45 staff
- Facilitated a successful increase in ADR through rate management without decreasing occupancy
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Freestone Inn
01.2015 - 01.2018
- Responsible for all aspects of business management, including creating annual budgets and daily accounting
- Oversaw complete restaurant re-launch and new bar construction resulting in 216% growth in the first 14 months in F&B
- Re-launched retail space as a sports bar style gourmet pizza and craft beer restaurant
- Managed all restaurants, small bars, catering, gift shop, and hotel staff
- 32 rooms and cabins, two vacation homes, 2 restaurants, 1 fine dining 1 gourmet pizza and craft beer, 2 small bars, 75 staff
- Facilitated 72.2% overall property revenue growth in first 14 months
- Improved poor reviews to consistent 5-star Yelp and TripAdvisor
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Property Manager (General Manager)
McMenamins Hotel Oregon
01.2013 - 01.2015
- Responsible for all aspects of business management, including monthly financial meetings with emphasis on controlling labor and cogs
- Oversaw complete F&B staff turnover and retraining
- Managed all restaurant, small bars, catering, and hotel staff
- Increased Yelp and TripAdvisor reviews from 3 to 4-star average
- 42 rooms, live music venue, 2 restaurants, 4 bars, 100 staff
- Facilitated 25% increase in bottom line in first year with the company
- Managed the company's largest event, set record sales for event with $350k of revenue for four-day festival
Assistant General Manager
The Lodge at Suttle Lake
01.2011 - 01.2013
- Responsible for management of F&B and Maintenance departments
- Responsible for all IT issues, rebuilt network for better performance
- Updated and rewrote all SOPs for each department
- 11 rooms, 15 cabins, 2 restaurants, 40 staff
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Owner
Crush Wine Bar
01.2009 - 01.2011
- Creation of business
- Responsible for marketing and daily operations
- Booking, marketing, and sales for musicians and special pouring events
- Worked daily directly with customers
- Trained all staff
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Owner
Namaste Vineyards
01.2002 - 01.2009
- Creation of business
- Responsible for nationwide sales, books and accounting
- Worked sales and customer relations in tasting room
- Booked and worked tasting events, including three-day festivals
- Managed vineyard and bottling of each vintage
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Owner
AWC Consulting
01.1993 - 01.2002
- Creation of business
- Managed service department
- Responsible for bringing in new clients for service contracts
- Senior network consultant
- Managed tech department
- Certified in Novell and Microsoft networking
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
ASSOCIATE DEGREE - ELECTRONIC ENGINEERING
Control Data Institute
Dallas, TX01.1987
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
Timeline
Managing Director
Cedars Development
05.2022 - Current
Operations Director
Horizon Outdoor Hospitality
05.2021 - 05.2022
General Manager
Grassy Key Resort Group
07.2020 - 04.2021
General Manager
Little Island Group
01.2018 - 07.2020
General Manager
Freestone Inn
01.2015 - 01.2018
Property Manager (General Manager)
McMenamins Hotel Oregon
01.2013 - 01.2015
Assistant General Manager
The Lodge at Suttle Lake
01.2011 - 01.2013
Owner
Crush Wine Bar
01.2009 - 01.2011
Owner
Namaste Vineyards
01.2002 - 01.2009
Owner
AWC Consulting
01.1993 - 01.2002
ASSOCIATE DEGREE - ELECTRONIC ENGINEERING
Control Data Institute
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