Summary
Overview
Work History
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Chrisshaud Miller

Hartford,CT

Summary

With over 15+ years of experience in Environmental Services and Laundry Operations, supporting onboarding, staff development, and regulatory readiness in healthcare. I specialize in structured, hands-on training that promotes safety, compliance, and performance. I focus on building competent teams that elevate patient experience and infection control outcomes.

Environmental services professional with experience in managing and improving environmental programs. Skilled in regulatory compliance, waste management, and sustainability initiatives. Strong focus on team collaboration and achieving results. Reliable and adaptable, with knack for problem-solving and strategic planning.

Overview

5
years of professional experience
1
Certification

Work History

Natchaug Hospital

Assistant Director of Environmental Services & Laundry
08.2022 - 03.2025

Job overview

  • Utilized established onboarding programs to ensure staff competency, safety, and patient-centered practices.
  • Passed 3 DPH/Joint Commission surveys with no findings
  • Trained staff on protocols for ICU, isolation units, surgical suites, and off-shift project work
  • Maintained audit-ready training records for DPH, OSHA, and Joint Commission standards
  • Supported employee engagement and communication across hospital and 9 off-site

Hartford Hospital

Operations Manager, Environmental Services
06.2020 - 08.2022

Job overview

  • Conducted daily rounding, audits, and staff coaching to raise satisfaction by 60%
  • Led onboarding/start-up support across multiple upstate NY sites
  • Reduced overtime by 28% through optimized staffing and shift coverage
  • Trained staff on protocols for ICU, isolation units, surgical suites, and off-shift project work

Skills

  • Staff Training & Onboarding Execution
  • Regulatory Compliance (OSHA, DPH, Joint Commission)
  • Patient Safety & Satisfaction
  • Disinfection Protocols & Infection Prevention
  • Competency Validation & Coaching
  • EVS Policy Support & Audit Readiness
  • Microsoft Office Suite, Kronos, Epic, SharePoint
  • Professional Experience
  • Waste management
  • Environmental risk assessment

Accomplishments

Accomplishments

    Supported new hospital accounts in Upstate NY with onboarding, certification, and floor care training to ensure high-quality service.

    Promoted to Assistant Director overseeing EVS for main hospital and 9 offsite programs, maintaining consistent performance.

    Improved patient satisfaction to 87% (2nd highest in region) through service enhancements and quality control.

    Cultivated high-performance culture, resulting in multiple Employee of the Month recognitions.

    Achieved 3 consecutive DPH/Joint Commission surveys with zero findings at 226,000 sq. ft. facility.

Certification

  • Business Intelligence Certificate, 2024
  • (CCT Certified Carpet Cleaning Tech) LEED Certification- Green cleaning Practices
  • OSHA Safety & compliance
  • Six Sigma certification
  • Work keys Credential -No Child Left behind Act

Languages

Spanish
Limited Working

Timeline

Assistant Director of Environmental Services & Laundry
Natchaug Hospital
08.2022 - 03.2025
Operations Manager, Environmental Services
Hartford Hospital
06.2020 - 08.2022
Chrisshaud Miller