Chris Moke
Burbank,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Account Manager
First Source Restoration
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Professional Tax Preparer
GYS TAX SERVICES
01.2022 - 12.2023
- Expanded business clientele through positive word-of-mouth referrals from satisfied customers.
- Managed multiple deadlines effectively to ensure timely submission of all client tax returns.
- Reduced client audit risk by thorough verification of income, deductions, and credits on tax returns.
- Maximized client refunds with diligent identification of applicable deductions and credits.
Student Services Lead
Boys And Girls Club Of Burbank
09.2022 - 03.2023
- Reduced behavioral issues by implementing effective classroom management strategies and fostering a positive environment.
- Collaborated with other staff members to design engaging, age-appropriate curriculum for before and after school programs.
- Monitored security measures during arrival and dismissal times, guaranteeing the safety of all students participating in before and after school programs.
- Developed strong relationships with students, creating a supportive atmosphere conducive to academic success during extended hours programming.
- Assisted students with homework assignments, ensuring timely completion and improved comprehension of subject matter.
- Managed attendance records, ensuring accurate documentation of student participation in before and after school programs.
College Counselor
Academia Hebrew de Panama
01.2019 - 08.2020
- Same as previous job below.
College Counselor
Oxford International School
- 12.2018
- Arrange college visits and trips to local college fairs
- Assist with other related duties as assigned by the Academic Coordination
- Build and maintain relationships with admission professionals
- Check and distribute documents and correspondence
- Compile records of office activities and maintain a database system; update and maintain databases such as mailing lists and contact lists
- Coordinate college event planning and implementation
- Coordinate information both internally and externally with broad constituents
- Educate families about college admissions and financial aid or scholarship possibilities
- Educate students on appropriate interviewing techniques, self-assessment tools, and application essay writing techniques
- Follow up as appropriate via email, telephone, and/or Skype
- Guide students and their parents/guardians through the college admissions and application process
- Handle incoming inquiries and requests and prepare written responses to routine inquiries
- Invite college admissions officers to visit the school and meet with students
- Keep office area neat, tidy, and professional at all times
- Know standard office administrative and clerical practices and procedures
- Maintain a strong working knowledge of colleges and universities, which includes making regular visits to colleges
- Stay current on high education changes
- Meet individually with student(s) and parents/to explore and identify appropriate college options
- Communicate regularly with academic records officers or principal
- Monitor individual student progress throughout the college application process
- Participate in events throughout the year sponsored by colleges or universities, such as evening college fairs, workshops, college trips, etc
- Prepare and edit documents; check and enter data; prepare and send mailings and packages
- Prepare supplementary materials to be sent to colleges
- Oversee that school credentials (transcripts and letters of recommendation) get sent to colleges
- Review files and records to answer general requests for information.
Extra-Curricular Activities Coordinator/College Counselor
Oxford International School
02.2016 - 02.2018
High School Assistant
Oxford International School
05.2015 - 02.2016
Executive Assistant - High School
Institute Alberto Einstein
02.2014 - 05.2015
- Assist in all matters the High School Principal
- Coordinate all absences from grade 10- 12
- Coordinate permission slips to leave early
- In charge of scheduling meeting with teachers, parents, students
- Coordinate the school's calendar (high school)
- Make sure that all events are in the calendar so they don't overlap
- In charge of making memos for teacher when they are late to meetings, go over due dates, don't take attendance, etc
- In charge that all reports are turn in to me on the due dates so I can make a master report each week for the Principal
- Coordinate all meetings, events, and phone calls, agendas when the Principal is absent
- Make sure that all students are inside their classroom when the bell rings, and notify discipline if any are outside
- Translate documents for school use, MEDUCA
- Notify teachers of all events happening
- Make sure that when we have events all is in place and everything that we need is on time.
Accounts Receivable Senior Associate
Grupo Eulen (Dell Inc)
06.2013 - 12.2013
- Handle a folder with 150 global accounts
- Analyzed accounts with cash flow issues, fraud
- Payment problems, invoice issues, etc
- Assist the accounts with re invoices and billing
- Bridge between the customers and all our departments
- Manage Oracle/Omega system for inquiry.
Assistant
Embajada de Korea
08.2012 - 10.2012
- Assist the Ambassador and Counsel with anything they needed
- Investigate on any Embassy relative subjects
- Assist on events
- Translate documents from Spanish to English/English to Spanish
- Keep records of VIP lists and members of the Embassy.
Education
High School Diploma -
San Gabriel High School
San Gabriel, CALIFORNIA06.2005
Skills
- Language: English- Native and Spanish- Advanced
- Ease and experience with Windows-based computers, Apple/MAC, Internet and emails, and proficient typing abilities
- Knowledge of school application Renweb (create reports, grade book feed, general student information search, communication through app)
- Knowledge of relevant applications including MS Office
- A strong work ethic
- Ability to work independently and collaborate with a team
- Adaptability, initiative, and flexibility
- Attention to detail and accuracy
- Customer service orientation and interpersonal skills
- Enthusiasm for working with internal and external constituents
- Excellent time management skills and ability to prioritize work
- Good communication skills (verbal and written); excellent grammar and punctuation
- Integrity; good judgment and decision-making abilities, problem-solving skills, and organizational and planning skills
- Reliability and confidentiality
- Skilled at information gathering and data management (student and college records)
- Assumes responsibility and ownership for work issues and problems of a primary operational nature
- Imparts a positive impact with student and staff
- Proactively plans for situations and circumstances
- Projects appropriate professional image
- Punctual
- Speaks clearly, sensitively, and persuasively when interacting with stakeholders
- Supports the aims, objectives, goals, ethos, and mission of the school
Training
- Copa Airlines/ Flight Attendant Training - 11/15/10 thru 01/16/11
- Focus/ FranklinCovey Seminar - 07/2011
References
Available upon request
Timeline
Account Manager
First Source Restoration
10.2023 - Current
Student Services Lead
Boys And Girls Club Of Burbank
09.2022 - 03.2023
Professional Tax Preparer
GYS TAX SERVICES
01.2022 - 12.2023
College Counselor
Academia Hebrew de Panama
01.2019 - 08.2020
Extra-Curricular Activities Coordinator/College Counselor
Oxford International School
02.2016 - 02.2018
High School Assistant
Oxford International School
05.2015 - 02.2016
Executive Assistant - High School
Institute Alberto Einstein
02.2014 - 05.2015
Accounts Receivable Senior Associate
Grupo Eulen (Dell Inc)
06.2013 - 12.2013
Assistant
Embajada de Korea
08.2012 - 10.2012
College Counselor
Oxford International School
- 12.2018
High School Diploma -
San Gabriel High School
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