CHRIS MOORE
Charlotte,NC
Summary
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution. Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Proactive and detail oriented with a strong background in driving process improvement initiatives and increasing customer satisfaction. Adept at identifying and eliminating inefficiencies, reducing costs, and improving operational performance.
Overview
11
11
years of professional experience
Work History
CUSTOMER CARE REPRESENTATIVE
Toll Brothers
Charlotte, NC
12.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Coordinated with internal teams to ensure timely resolution of customer issues and enhance service quality.
- Maintained comprehensive knowledge of company products and services to provide accurate information to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
PROJECT MANAGER
Well Loved Home LLC
01.2022 - 2024
- Achieved a strong customer base and community presence by founding a home repair and remodeling business with spouse.
- Delivered high-quality home repairs and custom remodeling services, focusing on carpentry and millwork.
- Streamlined estimating and invoicing processes while enhancing customer relations through direct management.
- Implemented process improvements to enhance project delivery efficiency.
- Managed risk assessments and mitigation strategies throughout project lifecycle.
ENGINEERED WOOD PRODUCTS COORDINATOR
Carter Lumber
Charlotte, NC
01.2020 - 01.2022
- Planned, organized, and managed EWP operations. Responsibilities included: ordering materials, inventory management, workflow management, delivery supervision.
- Directed, coordinated and assigned manpower to meet aggressive production schedules.
- Coordinated project timelines and ensured adherence to deadlines across departments.
- Developed and implemented process improvements to enhance operational efficiency.
- Led maintenance efforts to reduce downtime on EWP production.
QUALITY ASSURANCE TECHNICIAN
Huber Engineered Woods
01.2015 - 01.2019
- Tested OSB flooring/sheathing products for overall quality and adherence to APA and ESR-1785 specifications using Infinity QS.
- Utilized operational statistics to achieve steady growth through new processes to generate significant profit.
- Replaced malfunctioning equipment and tools to minimize workflow disruptions and optimize operation.
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
Education
Bachelor of Science - Wood Science & Forest Products
Virginia Tech
2013
Skills
- Customer service
- Problem resolution
- Quality assurance
- Residential construction & maintenance
- Data entry
- Relationship building
Timeline
CUSTOMER CARE REPRESENTATIVE
Toll Brothers
12.2024 - Current
PROJECT MANAGER
Well Loved Home LLC
01.2022 - 2024
ENGINEERED WOOD PRODUCTS COORDINATOR
Carter Lumber
01.2020 - 01.2022
QUALITY ASSURANCE TECHNICIAN
Huber Engineered Woods
01.2015 - 01.2019
Bachelor of Science - Wood Science & Forest Products
Virginia Tech