Chris Morales
Las Vegas,NV
Summary
Seasoned Parts Specialist Manager at AutoZone, showcasing expertise in inventory auditing and exceptional customer service. Excelled in enhancing team performance and maintaining high satisfaction levels through expert parts knowledge and efficient problem-solving. Skilled in fostering supplier relationships and mentoring junior staff, significantly improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Parts Specialist Manager
AutoZone
08.2023 - Current
- Tracked parts use and charged items to customer accounts for billing.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Satisfied customers with fast, knowledgeable service for Type product needs.
- Served customers in-store and by telephone to answer questions and place orders.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Oversaw team of Number employees.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Processed and reshelved return orders, checking for discrepancies, potential usage and Type issue.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Organized parts storage and stocked inventory according to established guidelines.
- Delivered merchandise to business locations for use in Type repairs or direct sales.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Ordered parts for customers, repair shops and Type department for use in Type and Type equipment.
- Researched vehicles and parts via physical catalogs and electronic means.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Adhered to company guidelines for performance and compliance.
- Maintained extensive understanding of common problems and methods for repair.
- Stocked and managed stock of parts.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Lube Tech
Jiffy Lube
02.2020 - 10.2021
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Worked alone or in team-based systems to complete up to Number oil changes each day.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Conducted vehicle inspections and recorded results in database to comply with State vehicle inspection requirements.
- Cleaned automotive service bays and removed debris and Type to promote organized work environment.
Education
ASE - Automotive Engineering
ATI
Las Vegas, NVGed -
Torrance Adult School
Torrance, CA08.2015
Skills
- Environmental awareness
- Packaging and Labeling
- Shipping and receiving
- Sales Support
- Inventory Auditing
- Cycle counting
- Order Fulfillment
- Vehicle operations knowledge
- Customer Service
- Clean Driving Record
- Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Parts Specialist Manager
AutoZone
08.2023 - Current
Lube Tech
Jiffy Lube
02.2020 - 10.2021
ASE - Automotive Engineering
ATI
Ged -
Torrance Adult School
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