Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Morales

Walden,NY

Summary

Proven to enhance customer retention and satisfaction with a long running career in multiple customer service positions within both the food service and telecommunications industry. Dedicated to customer satisfaction and enjoy conversing with customers in daily interactions. The desire to help others to the fullest extent has seen the development of new long-standing relationships with customers, and the strengthening of already existing ones, for every company I have had the pleasure to work for.

Overview

7
7
years of professional experience

Work History

Internet and Voice Repair Representative

Charter Communications, Spectrum
06.2023 - 09.2024
  • Investigated and resolved accounting, service and delivery concerns.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Promptly responded to inquiries and requests from prospective customers.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responsible for dispatching Technicians for service calls with a focus on efficiency and timely arrival.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Regularly interacted with 30+ customers a day with a focus on swift and accurate customer service, with an average daily call time of eight minutes.

Prep Cook

Auberge Resorts
11.2023 - 08.2024
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared and served various food items in fast-paced professional environment.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Managed opening and closing shift kitchen tasks.
  • Regularly prepared ingredients to feed 100+ person reservations.

Produce Associate

Vons
03.2022 - 10.2023
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Blocked produce and culled damaged or spoiled pieces.
  • Responsible for fresh prepared foods alternative in forms of refreshing salads and snacks.
  • Cut fruits to specific proportions with a focus on presentation and freshness.

Overnight Stocker

Vons
03.2022 - 05.2022
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.

Deli Clerk

Bj's Wholesale Club
01.2020 - 04.2022
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Deli Associate

Adams Fairacre Farms
04.2018 - 12.2021
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Created appealing food arrangements for party trays and specialized orders.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.

Assistant Welder

Steel Ways Inc.
01.2018 - 03.2018
  • Scarfed, cut, scraped, and grounded materials to prepare surfaces for welding.
  • Performed firewatch duties to ensure safety for fellow workers and overall jobsite
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Prepared welding equipment to perform advanced welding work.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Inspected welds and checked critical measurements to meet specifications.
  • Utilized blueprints and diagrams to compare finished products against design specifications.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Completed projects safely by closely monitoring conditions when lighting torches and using tools.
  • Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
  • Interpreted drawings and sketches to plan details of working procedure, tools and materials.
  • Kept equipment and area in clean and safe working condition.

Cashier

MUY Companies LLC
04.2017 - 12.2017
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Maintained diligent cleanliness of dining area and restrooms to provide a sanitary and welcoming environment for customers.
  • Cleaned dishes in tumbler sink and by hand.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Newburgh Free Academy
Newburgh, NY
06.2017

Skills

  • Mechanical Aptitude
  • Power Tool Operation
  • Quality Control
  • Customer Service
  • Order Processing
  • Time management abilities
  • Customer Retention
  • People friendly

Timeline

Prep Cook

Auberge Resorts
11.2023 - 08.2024

Internet and Voice Repair Representative

Charter Communications, Spectrum
06.2023 - 09.2024

Produce Associate

Vons
03.2022 - 10.2023

Overnight Stocker

Vons
03.2022 - 05.2022

Deli Clerk

Bj's Wholesale Club
01.2020 - 04.2022

Deli Associate

Adams Fairacre Farms
04.2018 - 12.2021

Assistant Welder

Steel Ways Inc.
01.2018 - 03.2018

Cashier

MUY Companies LLC
04.2017 - 12.2017

High School Diploma -

Newburgh Free Academy

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Chris Morales