Chris Morrell

Grocery Sales Manager

Silver Eagle Distributors

03.1999 - 05.2024

Handled customer complaints with professionalism and empathy, resolving issues promptly to retain customer loyalty.
Coached and mentored sales team members, improving customer service and reaching Sales Goals.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Improved safety procedures to create safe working conditions for workers.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Leveraged data and analytics to make informed decisions and drive business improvements.