Summary
Overview
Work History
Skills
Education & Certifications
Timeline
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Chris Morris

Chris Morris

Charlotte,NC

Summary

Expert in backups, restores, disaster recovery, Veritas Flex, and NetBackup Appliances. Experience with large networks. Solid knowledge of snapshot technology. Troubleshooting and log analysis expert. Familiar with many Operating Systems, and a wide array of software and hardware.

Overview

24
24
years of professional experience

Work History

Data Infrastructure Engineer III - Cybervault

Charter Communications
02.2025 - Current
  • Manages, configures, upgrades, and maintains multiple Veritas Flex clusters, and NetBackup environments within the Charter Cybervault
  • Performs replication and restoration testing within the cybervault, and back into production
  • Performs regular audits of the NetBackup environments within the cybervault to ensure optimal cyberworthiness
  • Involved in the design and implementation of all technologies within the cybervault, especially in regards to their interoperability with Veritas Flex and NetBackup

Senior Backup Administrator

Charter Communications
07.2019 - 02.2025
    • Monitors and supports multiple large NetBackup environments.
    • Upgrades, maintains, and supports Veritas Flex Appliances, NetBackup Appliances, and Data Domains.
    • Works closely with SQL DBAs, Oracle DBAs, Windows Administrators, and Unix Administrators to identify and resolve issues with backups, restores, duplications, and replications in NetBackup.
    • Troubleshoots and resolves NetBackup issues by using log analysis, and having a deep understanding of the inner workings of NetBackup and how it interacts with Windows and Unix servers.

Senior Remote Product Specialist

Veritas
09.2012 - 07.2016
    • Acted as both an account manager and main technical point of contact in regards to NetBackup for 5 business critical customers at one time.
    • Delivered deep technical knowledge and advanced troubleshooting, while maintaining an intimate understanding of each customer's respective environment to provide a higher level of personalized service.
    • Coordinated and hosted meetings with each of my customers to review NetBackup case history, and to assist in the planning of their NetBackup environment going forward.
    • Tuned each customer's environment to increase efficiency, and reduce the number of issues. Always saw a decline in cases opened due to the environment running more efficiently.

Senior Technical Support Engineer

Symantec
07.2006 - 09.2012
  • Troubleshoot enterprise-level environments in regards to NetBackup issues, OS issues, network issues, hardware issues, and the interoperability of various software products with Veritas NetBackup.
  • Write technical documents known as technotes, to be published and sent to customers.
  • Assist my fellow Support Engineers on a daily basis with their cases as a Senior Engineer.
  • Focus on assisting with "down" environments. Adept in dealing with high-pressure situations.

QA Tester

Quality Assurance department
06.2001 - 06.2006
  • Tested Persistent Storage Manager and Open Transaction Manager, one of the first snapshot technologies on the market.
  • Wrote testing plans for the Quality Assurance department. Helped streamline and improve the overall effectiveness and efficiency of the QA department.
  • Worked closely with Engineering to fix defects, write scripts, and develop new features.
  • Led Engineering, Quality Assurance, and Marketing meetings in attempt to get the company back on track.

Skills

  • Veritas NetBackup
  • Veritas Flex
  • NetBackup Appliances
  • Data Domain
  • Windows and Linux
  • DNS
  • Tape libraries and drives
  • MS Office products

Education & Certifications

Seminole State College – Sanford, Florida
1997-1998


CompTIA A+ Certification

Timeline

Data Infrastructure Engineer III - Cybervault

Charter Communications
02.2025 - Current

Senior Backup Administrator

Charter Communications
07.2019 - 02.2025

Senior Remote Product Specialist

Veritas
09.2012 - 07.2016

Senior Technical Support Engineer

Symantec
07.2006 - 09.2012

QA Tester

Quality Assurance department
06.2001 - 06.2006

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