Chris Moseley

Job Responsibilities:

• Create and continuously foster relationships with customers by making 80-100 outbound phone calls daily
• Give professional advice on musical instruments and pro audio gear
• Design sound systems or select gear for churches, schools, recording studios, live venues
• Educate customers on all categories of gear and a wide variety of topics such as guitar tone and amplification, digital audio recording, MIDI and sound synthesis, drums, live sound and more
• Follow up on orders or troubleshoot a gear issue in partnership with our Product Support team to provide outstanding customer service
• Participate in brand office hours and meetings to learn about new products to advise customers

• Supported field sales and customer requirements by providing and managing rate quotations, maintaining comprehensive logs on all quotes. Negotiate alternative rate offers between customer and trade/line pricing. Resolved customer sales related issues and problems. Receive and resolve issues with capacity, booking and allocation as well as working with port issues involving equipment and intermodal transport. Work with cargo flow and slot allocation to ensure customer response and cargo availability information is available anPrepared and managed service contracts, ensuring timely amendments to meet customer needs.e contracts. Research target customers via internet to assist sales team in developing quality presentations and to gather competitive intelligence on customer preferences advance of sales calls.
• CMA CGM, America – Norfolk, VA Dec. 2012 – Present
• Developed relationships with key clients to enhance customer satisfaction and loyalty.
• Managed sales pipeline through CRM software, ensuring timely follow-ups and accurate documentation.
• Collaborated with cross-functional teams to optimize service offerings and address customer needs effectively.

• Responsible for creating and maintaining vessel manifest, scheduling and documentation status. Create and issue work orders for rail, barge and landbridge moves. Maintain vessel schedule and documentation status. Monitor release of inbound cargo and records vendor performance. Identifies potential cost savings opportunities through KPI and performance records. Ensure hazmat compliance for all vessel and cargo import moves and correct routing of inbound cargo. Work collaboratively with internal departments to expedite transport.

• Responsible for leading the retail sales operation and coordinating the sales, marketing and administrative activities of the store staff. Work with the District Sales Manager in the setting, managing and reporting of sales and marketing metrics and results. Ensured the staff was appropriately trained in the areas of soft skills, products and services and industry compliance. Implement marketing programs and initiatives which further the Direct General brand in the local market (car dealerships, local events, etc.). Responsible for sales administration and reporting activities.

• Responsible for developing a book of business from scratch through prospecting and marketing initiatives. Licensed to sell both Property/Casualty & Life insurance in the state of Virginia. Served both business clients and individuals.
• Farmers Insurance – Richmond, VA

• Responsible for leading a sales team and driving sales according to company policy. Duties included training new hires and continued education and training product knowledge. Helping customers in a consultative environment by educating them on what is available to fit their personal needs. Continued education and support after the sale.

• Research and development of foreign currency trading methods used by the company. Conducted full day foreign trading methods seminars as well as speaking at trade seminars, and showcases nationwide. Project management duties included developing trading floor environment as well as working with specific trading and training methodologies while using our research to develop a more accurate trading chart and client software.

• P&L accountability, facility management, local store marketing, community service & public relations. Responsible for payroll management, overall cost control and operations. Maintained positive and enthusiastic environment to maintain a good work environment.

• Training & Development: Kept current in trends, Supported and used technologies and methods to maximize performance within A/V team for a joint task force government contract. Provided training to customers on audio visual equipment. Coordinated videoconference and web conferences using bridge to connect multiple locations simultaneously. Created and produced presentations, audio and slides projects as well as scheduled and assigned A/V equipment requests. This was a temporary govt. contract position.

• Worked with individuals and business in helping to acquire needs for recording and sound technology equipment. Kept up with new technologies and educated clients on the use and installation of pro audio and recording engineering equipment.

• Prepared, maintained, and monitored Civil Engineer (CE) operations plans and supporting documents for mobility, response, and recovery operations. Prepared, reviewed and provided input to installation contingency plans. Monitored prime base engineer emergency force (Prime BEF), air base operability, hazardous materials emergency response, emergency management programs, and scheduled and conducted associated training. Managed assigned equipment and supplies. Maintained and inspected chemical, biological, radiological, and nuclear (CBRN), and conventional protective clothing and equipment. Conducted CBRN and conventional detection, identification, monitoring, sampling, individual protective equipment, decontamination, warning, and reporting activities. Maintained and inspected equipment, conducted training, and prepared for peacetime response to Terrorist use of chemical, biological, radiological, nuclear and high yield explosive (CBRNE) weapons.