Chris Moss
Charlotte,NC
Summary
Dynamic leader and problem-solver with a proven track record at FedEx, enhancing team efficiency and safety. Excelled in roles requiring critical thinking and technical support, including Microsoft Excel proficiency. Demonstrated exceptional customer service and team leadership, significantly improving operational outcomes and client satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Family Dollar Distribution Center
02.2024 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Spotter
FedEx
03.2022 - 02.2024
- Strengthened team performance by assisting colleagues in understanding hand signals and other communication methods essential for safe spotting practices.
- Reduced accidents through vigilant monitoring of the worksite, identifying potential hazards and taking corrective actions promptly.
- Improved overall spotting efficiency by actively participating in training sessions focused on new equipment usage guidelines and best practices for signal communication techniques.
- Increased efficiency by maintaining clear lines of communication between lifting equipment operators and ground personnel.
- Contributed to successful project outcomes by effectively communicating with team members regarding load placement and movement.
- Selected appropriate rigging gear according to job requirements, ensuring optimal load handling capabilities while minimizing risks associated with material handling tasks.
- Consistently met deadlines through diligent work ethic and effective prioritization of tasks.
- Served as a reliable point-of-contact for onsite personnel needing assistance with rigging-related matters or seeking clarification on specific procedures related to spotter duties.
- Enhanced spotting accuracy by implementing advanced equipment and technology.
Cook Shift Leader
Macdonald's
10.2021 - 01.2023
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Package Handler
Spencer House
04.2022 - 08.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Built strong relationships with customers and vendors through excellent customer service.
- Assisted in receiving, stocking and distribution of merchandise.
Private Security Guard
Paradise for Families
02.2016 - 04.2021
- Enhanced client safety by conducting thorough security assessments and implementing tailored security protocols.
- Conducted regular patrols of assigned facility to deter criminal activity and maintain visible presence for clients'' peace of mind.
- Managed access control at large-scale events, verifying attendee credentials and prohibiting entry to unauthorized individuals.
- Prevented unauthorized access to secure areas through consistent monitoring of CCTV cameras and access control systems.
- Improved overall site security with timely response to alarms, disturbances, and potential threats.
- Assisted in the training of new security personnel, ensuring adherence to company policies and procedures for optimal performance.
- Demonstrated adaptability and flexibility in adjusting to diverse client needs, providing customized security solutions tailored to individual requirements.
- Utilized conflict resolution skills to address disputes between patrons or employees while maintaining order on client premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC07.2015
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Customer Relations
- Problem Resolution
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Technical Support
Timeline
Cashier Team Lead
Family Dollar Distribution Center
02.2024 - Current
Package Handler
Spencer House
04.2022 - 08.2022
Spotter
FedEx
03.2022 - 02.2024
Cook Shift Leader
Macdonald's
10.2021 - 01.2023
Private Security Guard
Paradise for Families
02.2016 - 04.2021
High School Diploma -
West Mecklenburg High School
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