Summary
Overview
Work History
Skills
References
Timeline
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Chris Mossey

Saint Albans,VT

Summary

Dynamic leader with a proven track record at Russell Supply Corp., adept in Sales Operations Management and fostering robust client relationships. Excelled in strategic client growth and sales team training, enhancing market share through innovative sales strategies. Skilled in database optimization and operational management, achieving significant performance improvements. Skilled Inside Sales Representative with a strong background in building customer relationships, driving product sales and enhancing revenue growth. Possess knowledge of CRM tools and direct marketing strategies. Notable strengths include ability to identify business opportunities, negotiate deals, and close sales while maintaining high levels of customer satisfaction. Past roles demonstrate consistent success in achieving sales targets and contributing to team goals.

Overview

17
17
years of professional experience

Work History

Sales Manager

NEFCO
South Burlington, VT
01.2022 - Current
  • Utilized various software and tools to streamline processes and optimize performance.
  • Achieved company growth and brand development through market expansion and sales.
  • Performed sales consultations and educated clients on products and services.

  • Identified and developed new markets for products or services.
  • Developed and implemented sales strategies to increase market share.
  • Implemented process changes to streamline sales department workflow.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Supported sales team members to drive growth and development.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established relationships with key clients, while maintaining existing customer base.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted market research and reported on competitors.
  • Resolved customer complaints regarding sales and service.
  • Manage daily operations of sales department, including supervision of staff members.
  • Evaluate offers from vendors and negotiated better prices or terms.
  • Manage the procurement process from requisition to delivery.
  • Negotiate with vendors to secure advantageous terms and conditions.
  • Participated in trade shows and industry events to stay informed on market trends.
  • Collaborated closely with other departments such as Logistics and Shipping in order to coordinate deliveries.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Collaborated with other departments to assess company purchasing needs.
  • Monitored product margins and managed product resales.
  • Prepared purchase orders and sent to distributors and suppliers.
  • Conducted cost analyses to identify opportunities for savings.
  • Collaborated with company managers regarding product pricing, promotions and markdowns.
  • Resolved discrepancies between purchase orders and invoices received from vendors.
  • Responded promptly to inquiries from vendors regarding product specifications, pricing, payment terms.
  • Reviewed purchase orders for accuracy and compliance with company policies.
  • Reviewed customer feedback to brainstorm new merchandise ideas and improve existing products.
  • Negotiated product prices, discounts and shipping incentives with vendors.

General Manager

Russell Supply Corp.
South Burlington, VT
01.2020 - 01.2023
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Operated equipment and machinery according to safety guidelines.

Inside Sales Representative

Russell Supply Corp.
South Burlington, VT
12.2007 - 12.2020
  • Coordinated customer service activities with other departments such as delivery, billing.
  • Tracked orders throughout the entire process until successful completion or resolution of any issues.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Produced sales documents, finalized deals and filed records.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Gathered feedback from customers regarding product features, pricing, quality.
  • Researched competitive products and services to understand their strengths and weaknesses in relation to our offerings.
  • Monitored industry news related to competitors' activities in order to stay ahead of the competition.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Skills

  • Sales Operations Management
  • Sales team training
  • Strategic Client Growth
  • Effective Sales Strategies
  • Client relationship management
  • Proficient in Multi-Tasking
  • Database Optimization Skills
  • Operational Management
  • Vendor relationship management

References

References available upon request.

Timeline

Sales Manager

NEFCO
01.2022 - Current

General Manager

Russell Supply Corp.
01.2020 - 01.2023

Inside Sales Representative

Russell Supply Corp.
12.2007 - 12.2020

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Chris Mossey