Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Chris Murillo

Alamo,NV

Summary

Strong leader with a proven track record at Vans VFC., excelling in sales leadership and performance monitoring. Expert in hiring and training top talent, significantly enhancing retail operations. Skilled in resolving customer complaints swiftly, fostering brand loyalty and operational excellence. Achieves remarkable results through visual merchandising and stock management, ensuring customer satisfaction and team productivity.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Columbia Sportswear
Reno, NV
01.2024 - Current
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Delegated work to staff, setting priorities and goals.

Store Manager

Vans VFC.
Reno, NV
05.2009 - 11.2023
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.

Education

High School Diploma -

Sparks High School
Sparks, NV
06-2006

Skills

  • Performance monitoring
  • Sales leadership
  • Retail operations
  • Hiring and training
  • Visual merchandising
  • Stock management

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Assistant Manager

Columbia Sportswear
01.2024 - Current

Store Manager

Vans VFC.
05.2009 - 11.2023

High School Diploma -

Sparks High School

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Chris Murillo