Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Najjar

San Diego,CA

Summary

Service-focused General Manager dedicated to giving every customer positive experience to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Diligent person with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

30
30
years of professional experience

Work History

Account Manager • Sales

Reyes Coca Cola Bottling
03.2020 - 07.2025
  • Responsible for selling and ordering product into existing accounts
  • Ensures consistent adherence to merchandising and customer service standards
  • Executes and closes all sales calls for assigned (relief) sales routes
  • Maintains and sells incremental displays, as needed; and secures incremental equipment
  • Sell in promotional programs and ensure dealer compliance
  • In connection with a sales call, maintain appropriate inventory levels, maintain company assets and point of sale, ensure account meets Company merchandising standards, determine stores' product needs, place and transmit appropriate orders
  • Communicate account activities to appropriate parties
  • Managed key client relationships to ensure satisfaction and retention.
  • Developed strategic account plans aligning with client objectives and company goals.
  • Analyzed market trends to identify growth opportunities for assigned accounts.
  • Conducted regular account reviews to assess performance and adjust strategies accordingly.
  • Led negotiations for contract renewals, optimizing terms to benefit both parties.
  • Mentored junior team members, fostering their professional development in account management practices.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Owner/General Manager

CJ’s Ice Cream Distribution
10.1995 - 08.2019
  • Served as head Merchandiser for all stores, working closely with many companies to ensure each store was laid out and organized for maximum profit
  • Direct and led all aspects of distribution related matters with an emphasis on improving overall supply chain efficiencies
  • Developed a high-performing team that consistently delivered top-line sales growth
  • Implemented and evolved the use of PPI and continuous improvement methodologies to drive performance improvement and a culture of excellence
  • Drove a culture of accountability and employee engagement; effectively manage individual and group performance to set goals and expectations
  • Develop driver training and an incentive playbook to encourage world-class customer service
  • Managed P&Ls
  • Manage budgets and set monthly and quarterly goals
  • Developed and implemented efficient distribution processes to enhance product delivery timelines.
  • Oversaw inventory management systems to ensure optimal stock levels and reduce waste.
  • Coordinated logistics planning for timely deliveries across multiple regions, ensuring customer satisfaction.
  • Analyzed market trends to identify opportunities for new product offerings and service enhancements.
  • Implemented cost-saving initiatives that improved profitability while maintaining service quality standards.
  • Led strategic marketing efforts to increase brand visibility and drive sales growth within competitive markets.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.

Education

Diploma - General

University of San Diego High School
San Diego, CA
01.1990

Skills

  • Operations
  • Recruiting & Hiring
  • Training & Staff Development
  • Vendor Management
  • P&L Management
  • Product & Service Sales
  • Effective Leader
  • Conflict Resolution
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction

Timeline

Account Manager • Sales

Reyes Coca Cola Bottling
03.2020 - 07.2025

Owner/General Manager

CJ’s Ice Cream Distribution
10.1995 - 08.2019

Diploma - General

University of San Diego High School

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