Chris Navarro
Hackensack
Summary
Results-driven management professional with a strong background in business operations, team leadership, and customer relations. Experienced in overseeing day-to-day operations, managing cross-functional teams, and implementing strategies to drive growth and efficiency. Proven ability to motivate employees, improve performance, and enhance customer satisfaction through effective communication and problem-solving. Skilled in sales, marketing, and process improvement with a track record of meeting and exceeding organizational goals. Seeking a management position that leverages my leadership experience, business acumen, and passion for driving operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Crunch Fitness
03.2025 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed Personal Trainers and assisted in Personal Training sales
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
Sales - Social media - Marketing
IPS Hospitality and Security
06.2022 - 02.2025
- Negotiated contracts and agreements with clients and vendors, ensuring mutually beneficial terms and conditions
- Participated in industry events and conferences to network with potential clients and stay updated on industry trends and best practices
- Monitored and reported on key performance indicators (KPIs) to senior management, providing insights into sales and marketing performance
- Analyzed market trends and competitor activities to identify opportunities for growth and differentiation
- Implemented customer feedback mechanisms to gather insights and improve product offerings and customer service
- Developed pricing strategies to maximize profitability while remaining competitive in the market
Education
Bachelor of Science - Business Administration
Nyack College
01.2021
Associate Degree - Business Administration, Sports Management
Monroe College
01.2019
Skills
- Staff management
- Inventory report
- Training and development background
- Business development
- Sales techniques
- Strategic planning skill
- Operations management
- Staff development
- Financial reporting
- Customer retention
- Workflow coordination
Certification
- ISSA Personal Training Certification
- ISSA Nutrition Certification
- ISSA CPR/AED Certification
Timeline
Assistant General Manager
Crunch Fitness
03.2025 - Current
Sales - Social media - Marketing
IPS Hospitality and Security
06.2022 - 02.2025
Associate Degree - Business Administration, Sports Management
Monroe College
Bachelor of Science - Business Administration
Nyack College