Chris Neal

Parts and Service Director

Zimbrick Inc.

07.2005 - Current

Established performance goals for employees and provided feedback on methods for reaching those milestones.
Developed detailed plans based on broad guidance and direction.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Set aggressive targets for employees to drive company success and strengthen motivation.
Launched quality assurance practices for each phase of development
Defined clear targets and objectives and communicated to other team members.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Identified and communicated customer needs to supply chain capacity and quality teams.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Leveraged data and analytics to make informed decisions and drive business improvements.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.