Chris Neis
Washington,IL
Summary
Driven by a results-focused approach, I leveraged problem-solving and customer service skills at Kroger to enhance store performance and customer satisfaction. As a manager at Kmart, Sears Holding, I improved operations and mentored staff, significantly impacting store success. Expert in retail operations and inventory control, my leadership consistently delivers positive outcomes.
Overview
39
39
years of professional experience
Work History
Assistant Store Manager
Kroger
03.2015 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Kmart, Sears Holding
09.1988 - 02.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Department Manager
Melville Corp
09.1985 - 09.1988
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Education
No Degree - Computer Science
DeVry University
Downers Grove, ILHigh School Diploma -
Lane Technical High School
Chicago, IL08.1983
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
Timeline
Assistant Store Manager
Kroger
03.2015 - Current
Store Manager
Kmart, Sears Holding
09.1988 - 02.2015
Department Manager
Melville Corp
09.1985 - 09.1988
No Degree - Computer Science
DeVry University
High School Diploma -
Lane Technical High School
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