Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
CustomerServiceRepresentative
Chris Nelson

Chris Nelson

Santa Clara,UT

Summary

Motivated Retail Management Professional with 31 years of experience smoothly running stores and coaching employees. Focused on increasing efficiency while reducing costs by implementing useful procedures and tight controls. Resourceful and forward-thinking with hard-working and dedicated mindset.

Overview

31
31
years of professional experience

Work History

Retail Store Manager

Deseret Book Company
2017.08 - Current
  • Manage a high volume, high revenue store.
  • Thrive in a highly challenging customer service environment
  • Manage the scheduling, recruiting, hiring and training of new store employees, which includes supervisors, leads and store associates
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Supervise employees to maintain goals to meet corporate objectives
  • Track sales performance and maintain one of the most profitable stores in the company.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.

Retail Sales Associate

Deseret Book Company
1999.07 - 2017.08
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Thrive in a highly challenging customer service environment
  • Manage the scheduling, recruiting, hiring and training of new store employees, which includes supervisors, leads and store associates
  • Supervise employees to maintain goals to meet corporate objectives
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Track sales performance and maintain profitability
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Hired and trained staff to insure customers received the best experience possible

Retail Area Manager

Deseret Book Company
2003.01 - 2005.01
  • Area Manager over 4 store locations, including Pocatello, Idaho Falls, Ammon and Rexburg Idaho.
  • Increased store sales by implementing effective merchandising strategies and product displays.
  • Evaluated store layouts to optimize traffic flow, leading to improved customer experiences.
  • Delivered exceptional results through strong leadership skills in managing diverse teams across various stores.
  • Maintained compliance with company policies, procedures, and safety standards while overseeing multiple locations.
  • Cultivated strong vendor relationships which resulted in beneficial partnerships and cost savings.
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
  • Set sales objectives and attainment plans for the locations in our area.

Landscaping Design Co-Owner

Frasier Lanscaping
1998.02 - 1999.08
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.

Retail Sales Associate

Deseret Book Company
1992.10 - 1997.02
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

2002-2005

Southeast Idaho Adoption Council President
South East Idaho

2002-2004

LDS Family Services-Service Mission
Pocatello, ID

1989-1991

Full-Time LDS Mission
Arcadia, CA

Skills

  • Customer Service
  • Problem-Solving
  • Retail Operations
  • Inventory Control
  • Sales Leadership
  • Dependable and reliable

Volunteer Work

Southeast Idaho Adoption Council President  2002-2005

LDS Family Services-Service Mission  2002-2003

Full-Time LDS Mission-California, Arcadia May 1989-May 1991

Timeline

Retail Store Manager

Deseret Book Company
2017.08 - Current

Retail Area Manager

Deseret Book Company
2003.01 - 2005.01

Retail Sales Associate

Deseret Book Company
1999.07 - 2017.08

Landscaping Design Co-Owner

Frasier Lanscaping
1998.02 - 1999.08

Retail Sales Associate

Deseret Book Company
1992.10 - 1997.02

2002-2005

Southeast Idaho Adoption Council President

2002-2004

LDS Family Services-Service Mission

1989-1991

Full-Time LDS Mission
Chris Nelson