Overview
Work History
Education
Timeline
Generic

Christine Nero

Ashland,VA

Overview

26
26
years of professional experience

Work History

QA Associate

Verida, Inc.
07.2023 - Current
  • Investigate issues that arise during transportation to and from medical appointments.
  • Provide resolution to prevent recurrence of issues.
  • Counsel members, transportation companies and staff pertaining to issues and resolution.
  • Provide reports and responses to clients regarding reported issues.
  • Oversee gas reimbursement program.
  • Provide support to dispatch department.

Dispatcher

Verida, Inc.
07.2019 - Current
  • Answer phones to respond to discharge orders, ride requests, customer inquiries, questions and complaints.
  • Projecting a professional company image through phone interaction.
  • Provide information to transportation providers, along with projected service times.
  • Identify, research and resolve issues using the computer system.
  • Follow up on customer inquiries not immediately resolved.
  • Organize daily trip route assignments in cost effective manner.
  • Provide support to other company departments regarding trip assignment.

Transportation Clerk

Sygma Network
09.2017 - 07.2019
  • Assist with daily operation of transportation department.
  • Review driver paperwork, check driver logs, fuel receipts and expense reports for accuracy.
  • Schedule pick up appointments, assign to routes when needed.
  • Assist with driver calls.
  • Check drivers in and out.
  • Communicate route issues, changes and late trucks to customers.

Operations Clerk

Cox Transportation
11.1999 - 09.2017
  • Provide clerical support to operations department.
  • Perform data entry functions via EDI.
  • Receive, sort and distribute mail.
  • Interact with drivers answering questions and assisting as needed.
  • Answer customer inquiries, process paperwork and follow procedures concerning shortages, damages, claims and the tracking of freight.
  • Transitioned to accounts payable in 2016 which included weekly check run using Sage. Entering and printing invoices daily. Performing driver payroll duties as needed.

Education

High School Diploma -

Meadowbrook High School
Chesterfield, VA

Timeline

QA Associate

Verida, Inc.
07.2023 - Current

Dispatcher

Verida, Inc.
07.2019 - Current

Transportation Clerk

Sygma Network
09.2017 - 07.2019

Operations Clerk

Cox Transportation
11.1999 - 09.2017

High School Diploma -

Meadowbrook High School
Christine Nero