Investigate issues that arise during transportation to and from medical appointments.
Provide resolution to prevent recurrence of issues.
Counsel members, transportation companies and staff pertaining to issues and resolution.
Provide reports and responses to clients regarding reported issues.
Oversee gas reimbursement program.
Provide support to dispatch department.
Dispatcher
Verida, Inc.
07.2019 - Current
Answer phones to respond to discharge orders, ride requests, customer inquiries, questions and complaints.
Projecting a professional company image through phone interaction.
Provide information to transportation providers, along with projected service times.
Identify, research and resolve issues using the computer system.
Follow up on customer inquiries not immediately resolved.
Organize daily trip route assignments in cost effective manner.
Provide support to other company departments regarding trip assignment.
Transportation Clerk
Sygma Network
09.2017 - 07.2019
Assist with daily operation of transportation department.
Review driver paperwork, check driver logs, fuel receipts and expense reports for accuracy.
Schedule pick up appointments, assign to routes when needed.
Assist with driver calls.
Check drivers in and out.
Communicate route issues, changes and late trucks to customers.
Operations Clerk
Cox Transportation
11.1999 - 09.2017
Provide clerical support to operations department.
Perform data entry functions via EDI.
Receive, sort and distribute mail.
Interact with drivers answering questions and assisting as needed.
Answer customer inquiries, process paperwork and follow procedures concerning shortages, damages, claims and the tracking of freight.
Transitioned to accounts payable in 2016 which included weekly check run using Sage. Entering and printing invoices daily. Performing driver payroll duties as needed.