Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
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Chris Nidhan

Gresham

Summary

Dynamic professional with a proven track record at Best Buy, excelling in employee training and conflict resolution. Successfully cultivated relationships to enhance mental wellbeing while implementing strategies that improved service quality. Adept in data entry and communication, I thrive in fast-paced environments, consistently delivering exceptional customer experiences.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Wellbeing Ambassador

Best Buy
Gresham
03.2025 - Current
  • Cultivated relationships with employees, discussing ways to help improve overall health while alleviating self-harm practices.
  • Provided emotional support and guidance to individuals struggling with mental health issues.
  • Provided crisis intervention services when needed to help stabilize employees' mental states.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving employees.

Shift Leader

Best Buy
Gresham
07.2024 - Current
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to increase sales and improve service quality.
  • Resolved customer complaints promptly and professionally.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained positive working relationship with fellow staff and management.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Sales Advisor

Best Buy
Gresham
10.2023 - Current
  • Identified customer needs and tailored solutions accordingly.
  • Demonstrated product features and benefits to potential customers.
  • Identified customer needs by asking questions and advising on best solutions.
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Gathered customer feedback to improve sales strategies.

Education

Bachelor of Science - Health Services Administration

Strayer University
Online
12-2029

Skills

  • Data entry
  • Document management
  • Employee training
  • Communication skills
  • Problem solving
  • Time management
  • Conflict resolution
  • Back office operations

Certification

  • Administrative Skills (London International College of Higher Learning, 2019)
  • Psychological First Aid (John Hopkins University, 2024)
  • QPR Gatekeeper Training (QPR Institute, 2024)
  • Introduction to Clinical Psychology (University of Queensland, 2020)

Accomplishments

  • Spearheaded the movement for the Presentation College Chaguanas Anti-Bullying Campaign. (2017)
  • Best Buy Front End Shift Lead, responsible for having a store-wide Blueprint rating of 85, compared to the average 77.
  • Event Planner for Best Buy Gresham.

Affiliations

  • Professional Video Editor and Graphic Designer, well-versed in Adobe Premiere Pro, After Effects, and Photoshop.

Timeline

Wellbeing Ambassador

Best Buy
03.2025 - Current

Shift Leader

Best Buy
07.2024 - Current

Sales Advisor

Best Buy
10.2023 - Current

Bachelor of Science - Health Services Administration

Strayer University

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Chris Nidhan