Logistics
CHRIS NJENGA
TopHAT Logistical Solutions
Lacey,WA
Summary
Logistics leader with 3+ years of experience managing transportation, delivery, and dispatch operations in fast-paced environments. Proven track record of leading teams, improving operational performance, implementing process improvements, and driving measurable business results. Experienced in performance management, KPI monitoring, workforce coordination, regulatory compliance, and cross-functional collaboration. Skilled at motivating teams, resolving operational challenges, and maintaining high standards of safety, quality, and customer service.
5
years of professional experience
Work History
Delivery Coordinator III
1 Year 3 Months- Lead daily delivery operations, coordinating drivers, warehouse personnel, and customer service teams to ensure timely and accurate deliveries.
- Monitor operational performance metrics and KPIs, identifying trends and implementing corrective actions to improve service levels maintaining a 92% on-time deliveries.
- Conduct employee performance evaluations, provide coaching and feedback, and support continuous improvement initiatives.
- Ensure compliance with company SOPs, safety requirements, and documentation standards.
- Resolve delivery issues in real time while maintaining customer satisfaction and operational efficiency.
- Collaborate with cross-functional teams to improve workflow execution and delivery performance.
Transportation Manager
3 Years 1 Month- Supervised dispatchers and tracking personnel, providing leadership, training, and performance oversight.
- Expanded broker relationships, increasing active broker accounts by 19%.
- Implemented a Load Management System that improved documentation accuracy, driver assignment processes, and operational analytics, contributing to a 7% increase in revenue.
- Managed logistics coordination, ensuring timely delivery of goods while maintaining compliance with safety regulations.
- Developed process improvements that enhanced team productivity and contributed to a 4% increase in revenue.
- Monitored fleet performance metrics, driving initiatives to enhance vehicle utilization and reduce downtime.
Senior Logistics Coordinator
2 Months- Coordinated daily transportation operations while ensuring compliance with regulatory requirements and company policies.
- Utilized GPS tracking and routing technologies to improve delivery efficiency by 4% and reduce operational costs.
- Trained and onboarded new employees on logistics procedures, operational systems, and best practices.
- Collaborated with drivers, brokers, and internal stakeholders to resolve operational challenges and maintain service standards.
- Monitored transportation performance and implemented corrective actions when necessary.
Logistics Coordinator
1 Year 8 Months- Coordinated freight movements and driver assignments to ensure on-time service and customer satisfaction.
- Negotiated freight rates and secured profitable loads through broker relationships and load boards.
- Maintained transportation records, Bills of Lading, delivery confirmations, and invoicing documentation.
- Monitored shipments, proactively resolved delays, and communicated updates to stakeholders.
- Supported operational efficiency through effective planning, scheduling, and load optimization.
Education
Project Management Professional - Project Management
Bachelor of Science - Architecture
Bachelor of Science - Architectural Studies
Skills
Effective team leadership
Performance evaluation management
KPI analysis and reporting
Process optimization
Regulatory compliance
SOP development and execution
Cross-team communication
Logistics & Transportation Operations
Timeline
Delivery Coordinator III
TopHAT Logistical Solutions
03.2025 - Current
Transportation Manager
Goldenberg LLC
02.2023 - 03.2026
Senior Logistics Coordinator
Saitama Solutions LLC
11.2022 - 01.2023
Logistics Coordinator
Saitama Solutions LLC
02.2021 - 10.2022
Project Management Institute (PMI)
Project Management Professional from Project Management
Jomo Kenyatta University of Agriculture And Technology
Bachelor of Science from Architecture
Jomo Kenyatta University of Agriculture And Technology
Bachelor of Science from Architectural Studies