Chris Norwood
Phoenix,AZ
Summary
Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Cafe' Manager
Gainey Village Health Club & Spa
Scottsdale, AZ
10.2022 - 03.2024
- Responsible for all aspects of the Cafe
- Hiring and training of all staff as needed according to budget guidelines
- Ordering and Inventory control
- Creation of spec sheets to coincide with menu options
- Implemented new POS system
- (Silverware) Menu planning and weekly specials
- P&L Statements
- Cash handling
Culinary Service Director
Bethesda Gardens
07.2021 - 09.2022
- Ensured consistent food quality of daily meals
- Training of staff FOH & BOH
- Weekly meal planing for five week rotation
- Monthly inventory controls
- Ordering and price checking so as to meet budgetary requirements
- Scheduling of all staff as needed to co-inside with budget
- Monitoring FOH & BOH to health Department Guidelines
- Responsible for Hiring and terminating of employees
Senior Cook /Supervisor
Banner University Medical Center
10.2020 - 07.2021
- Planned and directed high-volume food preparation in fast-paced environment
- Mentored kitchen staff at all levels to prepare each for demanding roles
- Maintained well-organized mise en place to keep work consistent
- Placed orders to restock items before supplies ran out
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows
- Established and updated staff schedules and assignments to optimize coverage of peak times.
Supervisor
compass group
06.2017 - 08.2020
- Complied with company policies and objectives
- Inspected incoming supplies to conform with materials and quality standards
- Conducted evaluations and reviews for 20 employees
- Resolved customer complaints
- Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality
- Maintained operating schedules to provide effective coverage for key areas
- Provided training to address staff needs.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
Lead Cook
Mayo Clinic
09.2014 - 06.2017
- Inventoried kitchen sections and refilled supplies
- Trained new chefs on menu items and kitchen procedures
- Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns
- Discussed safe operations of kitchen equipment, regulating temperatures and cooking times
- Filled specialized menu orders
- Analyzed forecast sheets and production plans to prepare ingredients for daily menu
- Cooked food following specific measurements and recipes
- Assisted Sous Chef with training and development of culinary staff
- Monitored and reported food and labor costs and waste.
Chef/Asst Manager
Aj's fine foods
11.1993 - 09.2014
- Inspected freezers and refrigerators prior to each shift to check temperatures levels, verifying proper functionality
- Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates
- Created tasty dishes using popular recipes, delighting patrons and generating return business
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
- Continually supervised training and cross training
- Partnered with catering director to create dynamic entrees for large banquets and special events
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
Education
Business Management -
Muskegon Community College
Muskegon, MISkills
- Customer Engagement
- Customer experience management
- Event preparation
- Scheduling
- Cost monitoring
- Employee Scheduling
- Menu Updating
- Cost Control
- Order Management
- Sales Tracking
- Staff Management
- Expense Tracking
Certification
ServeSafe, 2021, 21089275
Timeline
Cafe' Manager
Gainey Village Health Club & Spa
10.2022 - 03.2024
Culinary Service Director
Bethesda Gardens
07.2021 - 09.2022
Senior Cook /Supervisor
Banner University Medical Center
10.2020 - 07.2021
Supervisor
compass group
06.2017 - 08.2020
Lead Cook
Mayo Clinic
09.2014 - 06.2017
Chef/Asst Manager
Aj's fine foods
11.1993 - 09.2014
Business Management -
Muskegon Community College
ServeSafe, 2021, 21089275
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