Chris Novy

Outside sales.

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
• Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
• Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
• Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
• Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
• Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
• Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
• Set up new accounts, established customer credit and set up payment methods.
• Developed and implemented sales strategies to increase customer loyalty and retention.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
• Conducted weekly review meetings with fellow Inside Sales Representatives to share insights and collaborate on strategies for improvement.
• Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Attended monthly sales meetings and quarterly sales trainings.
• Kept detailed records of daily activities through online customer database.
• Informed customers of promotions to increase sales productivity and volume.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Negotiated prices, terms of sales and service agreements.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.