Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRIS NOWAK

Andover,MN

Summary

25+ years of leadership experience in operational, strategic, training, and problem-solving roles for a Fortune 50 company and small businesses Successful track record in the design and implementation of operating, merchandising, IT initiatives that reduce labor costs and improve team productivity Led, developed, and mentored teams in a variety of sizes and reporting relationships Proven ability to lead and work within cross-functional teams including merchandising, operations, supply chain, IT, and finance 6 Sigma project work; Green Belt trained

Overview

28
28
years of professional experience

Work History

Director of Transformation

THE SERVION GROUP
01.2023 - Current
  • Responsible for activating and managing initiatives focused on strategy, operations, changes to business processes, systems and technology, organization structure, and identifying efficiency opportunities
  • Designed and led executive and leadership team through multiple leadership rhythms, governance, and efficiencies exercises – 1on1 statuses, meetings (team, leadership, executive, and all staff), policies and procedures, and organizational structure
  • Led Servicing group through a major software change project which will allow Servicing to reduce headcount through efficiencies in billing, reporting, client, and member user interfaces, and reducing manual paperwork.

Vice President / Broker

SERVION REALTY
01.2020 - 01.2023
  • Responsible for $45M annual revenue, 18 realtors, and 1 admin staff
  • Member of the senior leadership team with responsibility to set and maintain overall strategic direction of company
  • Led realtors through new transaction management, CRM, and website change that involved executing major changes to day-to-day processes, training, and execution of new system which resulted in a paperless office, 50% increase in lead conversion, and 25% increase in file execution by realtors
  • Led and attained SOC I and II compliance as an IT and project management consultant for The
  • Servion Group

Realtor

SERVION REALTY and ARTHUR GRANT REALTY
01.2017 - 01.2020
  • Specialize in listing and selling residential properties
  • Built my own clientele and had positive results within first year in real estate industry
  • Prepare market analysis statistics, bid presentations for buyers and sellers, research listings, set up title searches and home inspections
  • Promote sales through advertising; work with multiple websites to promote seller’s home, host open house events, and participate in multiple listing services
  • Establish positive flow of communication with agents, clients, and all personnel involved in closing transactions
  • Negotiate contracts with agents representing buyers and sellers
  • Educate sellers and buyers concerning legal disclosures
  • Facilitate the closing process on behalf of the clients and ensure all parts of the contracts are met prior to closing.

NOWAK RESIDENCE, Stay
01.2014 - 01.2017
  • At Home Parent
  • Responsible for three children, household duties and schedules, and finances for family
  • Volunteered at children’s school.

President

CHRIS NOWAK
  • Of ARAA basketball board and member of ARAA football board
  • Coach football, basketball, hockey, and baseball
  • Attained Real Estate license.

Director of Operations

RETAIL MERCHANDISING SERVICES
01.2012 - 01.2014
  • Responsible for $4M annual revenue and 7 home office operations and IT staff
  • Member of the senior leadership team with responsibility to set and maintain overall strategic direction of company
  • Conceptualized and successfully lead project team through a comprehensive and multi-faceted
  • Target Canada expansion that involved hiring, training, setting, and maintaining 125 Target stores
  • Created bug tracking database and quality assurance systems to organize and reduce time locating company and project assets
  • Managed 3-4 large scale systems, network, and software deployment projects per year with full oversight for design, development, deployment, and production.

Operations Director

REGIS CORPORATION
01.2011
  • Responsible for $52M annual revenue, direct management, recruiting and development of 250 units, 6 field management staff and 1,000 employees
  • Partnered with President in leading the department and direction of the SmartStyle brand
  • Created and implemented a new field leadership tour process designed to drive consistency and results across all brands of Regis Corporation
  • Resulted in improved brand consistency and increased productivity
  • Maintained lowest payroll costs in division by focusing field leadership team on productivity and scheduling.

Sigma Consultant

TARGET CORPORATION
01.2006 - 01.2011
  • Deliver company-wide planning, long-range goals, business strategies, and critical financial support
  • Led a green belt project team through transformation of the Small Package reject process
  • Reduced weekly manual rejects 60% by driving process efficiency improvements while utilizing fewer payroll hours
  • Created a Daily Management System (DMS) for Accounts Payable teams to drive sustainable daily performance improvements
  • This method used information to create action and drive behaviors to ensure the department strived toward its maximum potential every day
  • Developed and implemented a new re-branding strategy for the 6Sigma team.

Operations Manager

RETAIL MERCHANDISING SERVICES
01.2009 - 01.2011
  • Manage day to day operations of a national merchandising company with 4 direct reports and 2 support staff
  • Developed and managed office team through significant structural and workload change that resulted in a streamlined and efficient project, admin, and compliance process
  • Redesigned backroom and mailroom layout and operational processes that resulted in inventory savings of $25K during the 1st quarter
  • Created and led operational efficiencies including new client proposal templates, client store recap templates, rep mailing templates, and project logs.

TARGET CORPORATION
01.1996 - 01.2009

Finance Manager

CHRIS NOWAK
01.2008 - 01.2009
  • Manage Accounts Payable process for Target Stores with 3 direct reports and 22 support staff; maintainigma Green Belt projects
  • Managed team through significant workload transition to India while improving Perfect Match system process 0.62% and productivity 0.99%
  • Created and communicated consistent team message during changing environment supported by performance management that improved communication and team atmosphere; established a
  • SWAT presence to support new team
  • Created and led a team of non-reporting team members that produced training documents for new team members assuming a large responsibility of work
  • Authored and implemented the first ever process to reject product at time of delivery resulting in improved financials and inventory
  • Championed and led a cross-functional headquarters team through a vendor credit memo processing project that reduced store workload and resulted in timelier financial and store inventory recognition.

Process Owner

01.2007 - 01.2008
  • Responsible for delivering best methods and process improvements that assist store teams and merchants to provide guests with a great food experience, process improvements and efficiencies in production area layouts, food production processes, production efficiency, scheduling, and new store processes
  • Led a team of 4 on a 6 Sigma Bakery/Deli project that increased productivity by 5% and decreased store expense by 8%; received Director’s award
  • Increased new store opening month sales 20% by revamping the new store opening process and creating a new team training program
  • Reduced new store expenses 15% by leading a cross-functional new store team of 10 across merchandising, retail operations, and supply chain teams; received SVP award
  • Designed and supported the rollout of SuperTarget and other grocery prototype new store backroom and production area layouts.

Operations Specialist

01.2004 - 01.2007
  • Developed and contributed to the rollout of operational programs to drive execution and improve results in stores
  • Trained and mentored store, district, and regional leadership teams to make necessary team and process changes to improve performance
  • Grew Seafood Road Show business from 9 stores to 24 stores by delivering a 175% sales increase with original 9 stores
  • Authored, trained, and launched a new beef line that drove a 54% sales increase for department
  • Received SVP award and “Best Support Team” awards from merchandising partners.

Risk Process Analyst

01.2003 - 01.2004
  • Created Logistics and Grocery operations tools, including location accuracy measurement and Grocery and
  • Logistics process assessments, to facilitate best practices in stores and minimize risk in Target Stores.

Store Executive Team Leader

Target
01.1996 - 01.2003
  • Managed teams, processes, and execution in all aspects of the store.

Education

Bachelor of Arts - Elementary, Mathematics

St. John’s University
Collegeville, MN

6Sigma Green Belt Training Target Corporation - undefined

Skills

  • COMPUTER SKILLS
  • Proficient in the following: Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word), Microsoft
  • Project, various ad-hoc and reporting tools

Timeline

Director of Transformation

THE SERVION GROUP
01.2023 - Current

Vice President / Broker

SERVION REALTY
01.2020 - 01.2023

Realtor

SERVION REALTY and ARTHUR GRANT REALTY
01.2017 - 01.2020

NOWAK RESIDENCE, Stay
01.2014 - 01.2017

Director of Operations

RETAIL MERCHANDISING SERVICES
01.2012 - 01.2014

Operations Director

REGIS CORPORATION
01.2011

Operations Manager

RETAIL MERCHANDISING SERVICES
01.2009 - 01.2011

Finance Manager

CHRIS NOWAK
01.2008 - 01.2009

Process Owner

01.2007 - 01.2008

Sigma Consultant

TARGET CORPORATION
01.2006 - 01.2011

Operations Specialist

01.2004 - 01.2007

Risk Process Analyst

01.2003 - 01.2004

TARGET CORPORATION
01.1996 - 01.2009

Store Executive Team Leader

Target
01.1996 - 01.2003

President

CHRIS NOWAK

Bachelor of Arts - Elementary, Mathematics

St. John’s University

6Sigma Green Belt Training Target Corporation - undefined

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