Summary
Overview
Work History
Education
Skills
Affiliations
Education and Training
Timeline
GeneralManager

Chris Nuzzo

Lombard,Illinois

Summary

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.

Overview

23
23
years of professional experience

Work History

General Manager

Lifetime Green Coatings LLC
01.2024 - Current


  • In Home Sales and Estimating
  • Job Set up and Management
  • Scheduling and Customer Follow-up.
  • Hands-on assistance with installs.
  • Host Trade Show events
  • Networking and Business Development

Sales and Project Management

C & J Painting & Remodeling LLC
05.2013 - 11.2023
  • Managed and conducted all in home sales and estimating
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Engaged customers in conversation to effectively determine needs and requirements.
  • Addressed objections by identifying needs for work being sold.
  • Managed operations and ongoing projects
  • Resolved issues quickly through research and quick decision-making.
  • Interviewed, trained and supervised employees.
  • Ordered supplies as needed, and maintained accurate records of purchases.
  • Ensured that all safety protocols were followed in order to maintain a safe working environment.
  • Reviewed customer feedback and made changes as necessary to improve customer service.
  • Maintained up-to-date knowledge of local laws regarding business licenses, permits, taxes.
  • Provided leadership through coaching employees on best practices for problem solving.
  • Took care of escalated customer concerns to increase satisfaction.
  • Developed estimates for services based on in-depth knowledge of labor and material expenses.
  • Kept records for production, inventory, income and expenses.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Bartender

Two Bros Roundhouse
02.2017 - 02.2020
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.

Bartender and Assistant Bar Manager

TGI Fridays
04.2002 - 05.2010
  • Conducted inventory of supplies, liquor and beer.
  • Developed schedules for bartenders, servers and other staff members.
  • Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
  • Monitored daily sales transactions to ensure accuracy.
  • Assisted in resolving customer complaints or issues quickly and courteously.
  • Promoted a safe working environment by adhering to safety regulations and policies.
  • Maintained up-to-date knowledge of current drink recipes and promotions.
  • Provided exemplary customer service at all times while interacting with patrons.
  • Ensured that all customers were properly ID'd before being served alcoholic beverages.
  • Maintained accurate records of financial transactions using POS systems.
  • Reported any discrepancies in cash register funds to management.
  • Oversaw the opening and closing procedures including counting money drawers and preparing bank deposits.
  • Created monthly work schedules for bartending staff based on business volume and needs.
  • Developed cost controls methods to reduce waste and maximize profits.
  • Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Education

Associate of Applied Business - Business Administration and Management

College of DuPage
Glen Ellyn, IL

Associate in Building Trades - Construction Trades

IBAT Trade School Batavia
02.1995

High School Diploma -

Schaumburg High School
06-1994

Skills

  • In Home Sales And Development
  • CRM, Windows, Excel, and Word programs
  • Project Management and Scheduling
  • Sales B2C, B2B
  • OSHA Regulations Certified
  • Basset and food service certified
  • Bartending and Restaurant Management
  • Sales Development/Project Management
  • Employee Training/Coaching and Mentoring
  • Relationship Building/Consulting/Presentation
  • Issue Resolution/Client Retention
  • Task Delegation
  • Negotiation
  • Customer Relations/ Addressing Objections and complaints

Affiliations

  • Active outreach volunteer
  • Baseball Coach
  • Active Pet Rescuer and Pet Foster Home

Education and Training

other,other,other

Timeline

General Manager

Lifetime Green Coatings LLC
01.2024 - Current

Bartender

Two Bros Roundhouse
02.2017 - 02.2020

Sales and Project Management

C & J Painting & Remodeling LLC
05.2013 - 11.2023

Bartender and Assistant Bar Manager

TGI Fridays
04.2002 - 05.2010

Associate of Applied Business - Business Administration and Management

College of DuPage

Associate in Building Trades - Construction Trades

IBAT Trade School Batavia

High School Diploma -

Schaumburg High School

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