Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Okonofua

Dallas,Texas

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

13
13
years of professional experience

Work History

Customer Experience Specialist

Capital One, N.A
12.2019 - 04.2023
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • Enhanced industry and technical knowledge through active participation in learning and growth opportunities.

Executive Proficiency Coach

Bank Of America
12.2009 - 05.2019
  • Created database and reports to track class attendance and program certification.
  • Marketed programs and reviewed utilization records and participant evaluations.
  • Supported learning initiatives with local educational institutions.
  • Analyzed needs, established learning objectives and delivered training programs and other education and development services.
  • Identified and implemented competency models and recommended and delivered integrated learning and development tools and programs.
  • Helped students develop organizational, time management and study skills.

Education

Associate of Arts - Organizational Leadership

RCCGNA SEMINARY
Floyd, Texas
01.2023

Skills

  • Conflict Resolution Techniques
  • Team Management Experience
  • Client Relationships
  • Information Updates
  • Customer Experience Improvement
  • Sustainable Energy
  • Collaboration Experience
  • Customer Relationship Management
  • Performance Goals
  • VPN Configurations
  • Collaborative Environments
  • Corporate Standards

Timeline

Customer Experience Specialist

Capital One, N.A
12.2019 - 04.2023

Executive Proficiency Coach

Bank Of America
12.2009 - 05.2019

Associate of Arts - Organizational Leadership

RCCGNA SEMINARY
Chris Okonofua