Chris Osterhaug
Summary
An accomplished engineer with a strong record of delivering exceptional support for cutting-edge products, enabling clients in diverse environments. Proficient in providing remote and dedicated services to enhance IT infrastructure, effectively meeting client needs and demonstrating expertise in delivering top-tier support. Excels in navigating dynamic technological landscapes while consistently ensuring outstanding service delivery.
Overview
24
24
years of professional experience
Work History
DevOps Engineer
SS&C Technology
11.2021 - 12.2023
- Orchestrated the establishment of the Microsoft Azure DevOps environment encompassing Pipelines, Build Automation, Source Control, Automation script failures, and running builds for developers
- Streamlined Jenkins for the creation of custom scripts facilitating feature releases and bug fixes in test environments before production deployment
- Spearheaded ChatGPT Prompt engineering, enabling efficient writing and editing of prompts for various tasks in PowerShell and other automation coding scripts
- Utilized Windiff and MSI Package Builder for version control and updates, ensuring accurate build versioning and script modifications
- Led the creation and configuration of Windows Server 2019 VMs for developers, facilitating automation jobs and software installations, resulting in increased efficiency and streamlined development processes.
Customer Engineer
JDA technical Partners
05.2018 - 11.2021
- Transactional Customer Engineer responsible for supporting Microsoft clients with onsite and remote engagements to provide troubleshooting, knowledge transfer, and other various support requests
- Provided on-site and remote support for Microsoft clients, achieving accreditations in 32 Microsoft Intellectual Properties
- Supported HoloLens 2 customers, facilitated Windows 10 Holographic OS, and developed troubleshooting checklists
- Managed various Windows and open-source environments, ensuring adherence to Microsoft's best practices.
Sr. Systems Engineer
Mindtree LTD
07.2016 - 05.2017
- Senior Systems Engineer working with PowerBI development team to run daily automation builds
- Worked with TFS build server and using the VSTS to run daily builds
- Ensuring that build failures where correctly investigated
- Assigned work to the test owners
- Writing PowerShell scripts for Azure Runbooks
- Ensured testing for errors before rolling the final script in production
- Documenting all steps and findings into a OneNote TSG and made available for PowerBi team.
Campaign Field Rep
Donald Trump Campaign
04.2016 - 05.2016
- Campaign Field Rep responsible for reporting to Donald Trump and state director Don Benton
- Train voters to use CallFire system and later on Trump Talk software
- Connect with pacific northwest pastoral team to campaign team
- Organize with volunteers for local events and provide them with yard signs and other Trump campaign bumper stickers
- Reach out to high profile donors and connect them to campaign bunglers.
Sr. Systems Engineer\Entrepreneur
Principal IT Consultant
09.2014 - 03.2016
- Engineer supporting and guiding clients that are Windows base user's
- Installed and configure all required needs the clients want to improve on business and residential work
- Dealing with clients remotely from all over the states and internationally using all of my expertise in all Windows Server\Client applications.
Systems Administrator Engineer, Caradigm\Contractor
Insight Global
06.2014 - 08.2014
- Engineer responsible for SCOM 2K12 R2 and all other related services and functionality
- Break\fix and assigning alerts into tickets and make sure all the SCOM Management groups, SQL DB, and Data Warehouse are 100% green
- Help fix alerts on customers' machines and resolve any blocking issues
- Upgrade Management packs with a SCOM developer and make sure it works
- Run PowerShell scripts to kick off jobs and break fixes.
Senior Systems Engineer\Microsoft Retail Store Team
Murphy and Associates
02.2010 - 12.2013
- Senior systems lab manager responsible for building a test, Dev, and production environments all virtual for Microsoft Retail Team stores
- Designing the lab for the Retail Store team
- In charge of ordering hardware, software from vendors
- Build SQL clustering for various projects for CRM/SQL 2K8 R2/SQL 2K12
- Built a System center 2012, SCCM, SCSM, SCOM, and SCVVM environment
- Creating SAN LUN's to provision as pass-through disks for VM's to utilize instead of using the Hyper-V provided shared disk space
- Converted physical build servers into virtual and saved them all into templates to be redeployed in dev and production environment
- Using Active directory for adding\removing VM servers from an OU and permissions as well FIM = Forefront Identity Management tool
- Spent 3 years working with SharePoint 2010 managing accounts, creating data calendar using SQL table reports, using the SharePoint builder to create and add web parts for the retail team.
Education
Prompt Engineering For ChatGPT - Prompt Engineering For ChatGPT
Vanderbilt University
08.2022
GED -
Edmonds Community College
Lynnwood, WA2001
Skills
- Microsoft System Center Suite applications
- Office 2003 / 2007 / 2010 / 2012
- Active Directory
- Visual Studio TFS
- Open Source Linux\Unbuntu\MintOS
- Windows Client\Server all versions builds
- Project Planning
- Performance Management
- IT Solution Development
- Hyper-V / Virtual Machine Manager
- SharePoint designer 2008 / 2011
- CRM 2008 / 2011
- HoloLens 2
- SCOM 2008R2-Current
- Microsoft Azure DevOps
- Script Editing (JSON, PowerShell)
- Jenkins
- ChatGPT Prompt Engineering
- SQL 2008R2 to current
- Windows Server Management
- Troubleshooting
- Customer Support
- Analytical and Critical Thinking
Operating Systems Products
- Windows 98 / ME / NT
- Windows server 2000 / CE / XP / 2003 / 2008 / VISTA
- Win7 / Win8 / Win10
- Redhat5.1+ / Unbuntu / SUSE / Distros
- PowerBi Enterprise dashboard
- HoloLens 2 Holographic OS
Networking Experience
- TCP/IP,Hubs, Switches, Routers, Ethernet, Coaxial, Token Ring, F5 switches
- Fiber channel switches
- Windows Server System Environment (DNS, DHCP etc.)
- Maintained a lab of over 400+ workstations, Supported multiple servers, and setup a lab of 90+ computers
Education Technical Certificates
- Vanderbilt University
- ChatGPT Prompt Engineering
- Strategy Computers
- Network Security Specialist
- Game Testing Programs
- Edmonds Community College
- Computer Literacy I & II
- EMC
- E21-547 VNX Solution Specialist for Storage Administrators
Phone Numbers
- Home, 425.346.9987
- Cell, 425.346.9987
Timeline
DevOps Engineer
SS&C Technology
11.2021 - 12.2023
Customer Engineer
JDA technical Partners
05.2018 - 11.2021
Sr. Systems Engineer
Mindtree LTD
07.2016 - 05.2017
Campaign Field Rep
Donald Trump Campaign
04.2016 - 05.2016
Sr. Systems Engineer\Entrepreneur
Principal IT Consultant
09.2014 - 03.2016
Systems Administrator Engineer, Caradigm\Contractor
Insight Global
06.2014 - 08.2014
Senior Systems Engineer\Microsoft Retail Store Team
Murphy and Associates
02.2010 - 12.2013
Prompt Engineering For ChatGPT - Prompt Engineering For ChatGPT
Vanderbilt University
GED -
Edmonds Community College
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