Summary
Overview
Work History
Education
Skills
Accomplishments
Father, BJJ purple belt, and golfer
Timeline
Generic

Chris Page

Sunnyside,NY

Summary

Proactive Owner/Operator with extensive experience in business operations and customer service. Proven track record in streamlining processes, managing inventory, and fostering strong relationships with customers and suppliers. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver and solution oriented to driving positive change.Expertise in staff training, financial management, and marketing strategies to drive business growth and profitability.

Overview

20
20
years of professional experience

Work History

Owner/Operator

White Oak Tavern
12.2015 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
  • Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
  • Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Increased overall business efficiency by streamlining operational processes and implementing new technologies.
  • Implemented cost-saving measures by renegotiating vendor contracts and reducing overhead expenses.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Optimized inventory management systems to reduce waste, improve stock turnover rate, and minimize out-of-stock occurrences.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Contributed positively to the local community through involvement in various events or charitable organizations.

Head Bartender

Quality Branded
07.2014 - 10.2015
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained 15 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Head Bartender

Banc Cafe
09.2004 - 07.2014
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Trained 30 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Education

Master of Arts - Acting

New School University
New York, NY
06.2003

Bachelor of Arts - Communications

New England College
Henniker, NH
06.1999

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Sales negotiation
  • Personnel Management
  • Staffing
  • Operations Oversight
  • Relationship Management
  • Financial Analysis
  • Operational Reporting
  • Financial Planning
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Equipment Operation
  • Mechanical Knowledge

Accomplishments

Operated White Oak Tavern and survived COVID in NYC from 2020-present day. Sold drinks out of our restaurant window to the locals on their daily walks, so they could survive and so could we.

Marched on City Hall to change the 25% occupancy rule in 2021.

Part of the team who holds the Guinness Book of World Records for most drinks made in an hour and most drinks made in a minute.

Sailed from Maine to Venezuela from 1989-1992


Father, BJJ purple belt, and golfer

Proud dad of two amazing boys.

Participated in BJJ since 2020

Golfing since I was 8 yrs old. 

Timeline

Owner/Operator

White Oak Tavern
12.2015 - Current

Head Bartender

Quality Branded
07.2014 - 10.2015

Head Bartender

Banc Cafe
09.2004 - 07.2014

Master of Arts - Acting

New School University

Bachelor of Arts - Communications

New England College

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Chris Page