Chris Parak
Ray Mi,MI
Summary
With a proven track record as the Owner of C & M Elite Tile LLC., I excel in driving small business growth through exceptional project management and negotiation skills. My leadership fostered a team-oriented environment, achieving significant client retention and referrals. Expert in customer relationship management and staff development, I consistently outperformed competition, ensuring company success.
Overview
22
22
years of professional experience
Work History
Owner
C & M Elite Tile LLC.
01.2005 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Sales Associate
The Tile Shop
01.2003 - 01.2005
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Science - Religion
Liberty University
Lynchburg, VA06-2010
Skills
- Small business operations
- Verbal and written communication
- Project estimating
- Marketing
- Negotiation
- Bidding processes
- Project Management
- Staff training/development
- Problem-solving abilities
- Customer Relationship Management
- Manage operations
Timeline
Owner
C & M Elite Tile LLC.
01.2005 - Current
Sales Associate
The Tile Shop
01.2003 - 01.2005
Bachelor of Science - Religion
Liberty University
Similar Profiles
Paul DimovPaul Dimov
Business Development at Elite Tile SolutionsBusiness Development at Elite Tile Solutions
Brandon DurruaBrandon Durrua
Carpenter at The Tile Guys LLCCarpenter at The Tile Guys LLC
Apryl LimonApryl Limon
Bilingual Customer Service Representative at Arizona Tile LLCBilingual Customer Service Representative at Arizona Tile LLC