Chris Parks

I currently manage a 11 member team of technicians that are spread out over several counties surrounding Augusta. I also have areas in South Carolina that are under my lead. My responsibilities are to ensure customer needs are taken care of daily, offer moral/technical support to my team, maintain a positive team environment while promoting our Comcast culture. I have helped equip each team member with the skills needed for advancement and to success in their field. My team is spread out over a large area and geographically challenged when it comes to being one unit in the same area. We have our challenges but by working together we have built something special.

• Installed and configured new equipment and systems according to company standards.
• Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.

Responsibilities included taken care of all installations and customer facing jobs in my assigned outlying town while building a reputable relationship with all customers. I worked to ensure every customers' cable and cable-based internet worked optimally.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Responded to and resolved customer questions and concerns.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
• Delivered successful training to more than 15 employees during tenure, educating on successful work processes and productivity strategies.

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep shift operating smoothly and set positive example for shift team.