Chris Parrish

Provided front-line troubleshooting, feature explanation, and best practice guidance for Salesforce clients from around the world. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks. Explained technical information in clear terms to non-technical individuals to promote better understanding. Assisted with general best practices, including: user management, data management, and reporting and dashboards. Responded to customer inquiries and provided technical assistance over phone. Identified situations where professional services or account executive intervention may be warranted. Tracked and maintained all client communications and case documentation in Salesforce. Followed established support processes and procedures. Maintained a 4.96 CSAT while in role.

I managed marketing operations including copywriting, project deadlines, analyzing campaign performance proving success in strategies and ROI. Developed email segmentation strategies, editing, branding and offers that drove 10% higher open rates. Lead print production of promotional materials. Coordinated with business divisions and local vendors to guarantee on-time, cost-effective delivery of all marketing communication materials. Conducted research to analyze customers’ behavior (e.g. purchasing habits, trends and preferences).

Concentrated on sales administration by completing sales process by training program and study assignments. Observed sales process by sales representatives. Practiced sales process by calling on existing and new accounts, adhering to established sales steps. Delivered quality solutions to local and national accounts for any problem, issue or challenge. Managed fleet inventory, balancing fleet productivity and profitability, while maintaining complete customer satisfaction. Generated new business leads. Fostered existing customer relationships.

Supported charitable giving efforts and managed 180 not-for profit relationships in Central Indiana. Ensured payment process, validation of paperwork, and written correspondence. Oversaw the Fifth Third Bank Broad Ripple Art Fair, NASCAR Show Car Tour and the Women Wisdom & Wellness Conference. Extensive communications via flyers, newsletter, and instructional. Performed lead generation, capture, branding, volunteer recruiting, and exhibit design.