Jacquelen St. John
Linton,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Health Aide
Elders Journey Home Health
07.2023 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Shift Lead Manager
Wendy's
04.2022 - 03.2023
- Improved team productivity by implementing efficient scheduling and task delegation.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Streamlined operational processes for increased efficiency and reduced waste.
- Developed staff training programs to improve skillsets and overall team performance.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
CNA
Glenburn Nursing Home
01.2012 - 10.2017
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Associate of Applied Science - Behavioral Sciences
Ashford University
San Diego, CAGED -
Linton-Stockton High School
Linton, IN04.2010
Skills
- Client documentation
- Patient transportation
- Medication organization
- Care Plan Management
- First aid and safety
- Interpersonal Communication
- Patient Care
- HIPAA Compliance
- Appointment Scheduling
- Data Entry
- Home Care Aide
- Excellent Communication
- Certified Nursing Assistant (CNA)
- Problem-Solving
- Documentation And Reporting
- Effective Communication
- Interpersonal Skills
- Self Motivation
Certification
- CNA - Certified Nurse Assistant
Timeline
Home Health Aide
Elders Journey Home Health
07.2023 - Current
Shift Lead Manager
Wendy's
04.2022 - 03.2023
CNA
Glenburn Nursing Home
01.2012 - 10.2017
Associate of Applied Science - Behavioral Sciences
Ashford University
GED -
Linton-Stockton High School
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