Summary
Overview
Work History
Education
Skills
Timeline
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Chris Penson

Powderly,TX

Summary

Territory Service Manager with a proven track record at Krone North America, excelling in territory expansion and dealer development. Skilled in problem-solving and communication, I enhanced dealership performance through strategic feedback and training, driving significant improvements in service and parts sales while fostering strong customer relations.

Overview

18
18
years of professional experience

Work History

Territory Service Manager

Krone North America
04.2022 - Current
  • Evaluated dealership performance and conveyed constructive feedback to improve sales, service and parts sales
  • Established parts and service goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive dealership relations by addressing problems head-on and implementing successful corrective actions.

Agriculture Machine Salesman

Paris Farm And Ranch Center
01.2019 - 04.2022


  • Upheld high standards of customer service by building deep relationships, gaining trust by doing what is promised and always answering when called upon.
  • Promoted and up-sold products and services to meet needs of customers.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Contributed to event marketing, sales and brand promotion.

Field Service Technician/Shop Foreman

Paris Farm And Ranch Center
06.2007 - 01.2019
  • Followed safety procedures to avoid injuries in field.
  • Maintained company field response vehicle stocked with repair and replacement parts.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Discussed and recommended service options with customers and explained costs involved.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Education

North Lamar High School
Paris, TX

No Degree -

Case IH Service School
Memphis, TN

No Degree -

Kubota Serivce Schools
Fort Worth

No Degree -

Krone Service Schools

Skills

  • Territory expansion
  • Service & Parts support
  • Compliance management
  • Employee development
  • Quality control
  • Communication skills
  • Product development
  • Problem-solving abilities
  • Scheduling and coordinating
  • Customer relations
  • Analytical thinking

Timeline

Territory Service Manager

Krone North America
04.2022 - Current

Agriculture Machine Salesman

Paris Farm And Ranch Center
01.2019 - 04.2022

Field Service Technician/Shop Foreman

Paris Farm And Ranch Center
06.2007 - 01.2019

North Lamar High School

No Degree -

Case IH Service School

No Degree -

Kubota Serivce Schools

No Degree -

Krone Service Schools

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