Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Peterson

Deltona,FL

Summary

Dynamic Regional Manager with a proven track record at SROA Capital, excelling in strategic planning and staff development. Achieved significant customer satisfaction improvements through effective performance management and operational excellence. Skilled in data analytics and fostering high-performing teams, driving growth initiatives while maintaining strong vendor relationships.

Overview

23
23
years of professional experience

Work History

Regional Manager

SROA Capital
12.2020 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Established and maintained operational standards for 97 locations.

Sr. District Manager

National Storage Affiliates
05.2017 - 12.2020
  • Developed high-performing teams by providing consistent feedback, support, and training opportunities.
  • Reduced operational costs through continuous process improvements and efficient resource allocation.
  • Mentored junior managers in leadership development programs, resulting in accelerated career progression for top talent.
  • Exceeded revenue goals consistently using data-driven decision-making processes to identify growth opportunities within the district.
  • Managed budgets and financial reporting for the district, ensuring profitability and fiscal responsibility.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for 22 employees and provided feedback on methods for reaching those milestones.

District Director

Check Into Cash
12.2016 - 05.2017
  • Managed performance within assigned district and monitored execution of operations plans.
  • Promoted a culture of excellence by setting high expectations and providing necessary supports to meet those goals.
  • Managed human resources functions, including hiring, onboarding, evaluations, and professional growth plans for staff members.
  • Negotiated contracts with vendors, securing favorable terms and cost savings for the district.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

District Manager in Training

National Vision
12.2015 - 12.2016
  • Enhanced employee retention rates by creating a supportive work environment and providing ongoing professional development opportunities.
  • Spearheaded employee engagement initiatives aimed at fostering an inclusive workplace atmosphere that promoted teamwork and collaboration across all levels of the organization.
  • Streamlined operational processes through the implementation of efficient scheduling, inventory management, and budgeting systems.
  • Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
  • Reduced shrinkage levels by implementing loss prevention strategies and promoting a culture of accountability among staff members.
  • Managed 5 store locations simultaneously, ensuring consistent execution of company policies and procedures across all sites.
  • Assisted with onboarding of new employees by providing training and development resources.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for 43 employees and provided feedback on methods for reaching those milestones.

District Manager

GameStop
08.2005 - 12.2015
  • Supervised 28 locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Assistant Manager

Walmart
09.2002 - 08.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Established team priorities, maintained schedules and monitored performance.

Education

Associate of Arts - Business Administration

University of Arkansas
Fayetteville, AR

Skills

  • Territory management

  • Strategic planning

  • Staff training and development

  • Operational management

  • Performance management

  • Human resources management

  • Vendor management

  • Multi-million dollar P&L management

  • Leadership development

  • Data analytics

  • Business development

  • Customer relations

Timeline

Regional Manager

SROA Capital
12.2020 - Current

Sr. District Manager

National Storage Affiliates
05.2017 - 12.2020

District Director

Check Into Cash
12.2016 - 05.2017

District Manager in Training

National Vision
12.2015 - 12.2016

District Manager

GameStop
08.2005 - 12.2015

Assistant Manager

Walmart
09.2002 - 08.2005

Associate of Arts - Business Administration

University of Arkansas

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